Fault logged on "myeir" last Friday not recorded?

duridian

On the "myeir" website, last Friday, I logged an annoying and recurrent internet outage/fault that I experience for up to 3 or 4 hours roughly every week or thereabouts. 

I added a lot of detail in the message and put a lot of effort into explaining what is happening and my own efforts to resolve the problem. When I checked myeir this evening it says there is no fault recorded for my account?

I have  heard absolutely nothing back from eir on this matter regarding getting to the root of the issue.
What gives?

eir: Thomas

duridian wrote: »

On the "myeir" website, last Friday, I logged an annoying and recurrent internet outage/fault that I experience for up to 3 or 4 hours roughly every week or thereabouts. 

I added a lot of detail in the message and put a lot of effort into explaining what is happening and my own efforts to resolve the problem. When I checked myeir this evening it says there is no fault recorded for my account?

I have  heard absolutely nothing back from eir on this matter regarding getting to the root of the issue.
What gives?

Hi duridian ,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

duridian

PM sent. Thanks

eir: Thomas

duridian wrote: »

PM sent. Thanks

I have received your PM and I will reply shortly.

Thanks

Thomas