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Incorrect transfer of money into my account

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  • 27-03-2018 11:54am
    #1
    will.in.cork
    Registered Users Posts: 144 ✭✭


    Dear BOI,

    My parents shut down their English BOI account last month. 

    They supplied the details of their Irish non-BOI current a/c to which the funds should be transferred into. They do not have an Irish BOI a/c. 

    When I check my BOI a/c I saw an unusual amount credited to me. When I investigated with BOI we discovered that this money was actually my parents money and was transferred into the incorrect account. They were getting very worried as the money was no where to be seen. 

    What do you recommend now doing? BOI has transferred my parents money into an account that was never given to them and was never authorised. 

    Regards, W. 


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    #2
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    will.in.cork wrote: »
    Dear BOI,

    My parents shut down their English BOI account last month. 

    They supplied the details of their Irish non-BOI current a/c to which the funds should be transferred into. They do not have an Irish BOI a/c. 

    When I check my BOI a/c I saw an unusual amount credited to me. When I investigated with BOI we discovered that this money was actually my parents money and was transferred into the incorrect account. They were getting very worried as the money was no where to be seen. 

    What do you recommend now doing? BOI has transferred my parents money into an account that was never given to them and was never authorised. 

    Regards, W. 

    Hi there,

    Thank you very much for getting in touch with us here.

    Can I ask was your parents account opened in a UK post office or if was opened in a NI branch of Bank of Ireland?

    Thanks again,
    Darren.


  • Options
    #3
    will.in.cork
    Registered Users Posts: 144 ✭✭will.in.cork


    Bank of Ireland: Darren wrote: »
    will.in.cork wrote: »
    Dear BOI,

    My parents shut down their English BOI account last month. 

    They supplied the details of their Irish non-BOI current a/c to which the funds should be transferred into. They do not have an Irish BOI a/c. 

    When I check my BOI a/c I saw an unusual amount credited to me. When I investigated with BOI we discovered that this money was actually my parents money and was transferred into the incorrect account. They were getting very worried as the money was no where to be seen. 

    What do you recommend now doing? BOI has transferred my parents money into an account that was never given to them and was never authorised. 

    Regards, W. 

    Hi there,

    Thank you very much for getting in touch with us here.

    Can I ask was your parents account opened in a UK post office or if was opened in a NI branch of Bank of Ireland?

    Thanks again,
    Darren.
    Hi Darren,

    It was opened in the U.K in an actual U.K BOI branch.

    Thanks.


  • Options
    #4
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi will.in.cork,

    In this instance we'd advise that your parents contact the UK Customer Service Team on 0044 (0)3457 365 555 and an adviser will investigate this further.

    Thanks
    Tara


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