Whats next?

kmb · 27-03-2018 6:45pm #1

Hi all,
I took up Eircom broadband before Christmas and changed over from SKY.
The service is good with no complaints but I am getting another persons bill with their name,addressed to my address.
I have contacted ye previously phone and by PM and was told there is nothing that can be done.
When i originally set it up I was told that my UAN was been used by someone else.
How can this be?
Anyway yesterday I got 5 separate envelopes to my address with this persons name.
I get my own bills without issue via online, and all is up to date.
I obviously have not opened up their correspondence but with 5 envelopes it must mean that there is a problem with the other persons payments.
So what happens next??
Will I lose my service or will men in black arrive at my door....???
By the way the person named on the bill is unknown to me.

leche solara · 27-03-2018 7:56pm

kmb wrote: »

Hi all,
I took up Eircom broadband before Christmas and changed over from SKY.
The service is good with no complaints but I am getting another persons bill with their name,addressed to my address.
I have contacted ye previously phone and by PM and was told there is nothing that can be done.
When i originally set it up I was told that my UAN was been used by someone else.
How can this be?
Anyway yesterday I got 5 separate envelopes to my address with this persons name.
I get my own bills without issue via online, and all is up to date.
I obviously have not opened up their correspondence but with 5 envelopes it must mean that there is a problem with the other persons payments.
So what happens next??
Will I lose my service or will men in black arrive at my door....???
By the way the person named on the bill is unknown to me.

Its a serious data breach as they are giving someone else's information to you. They should be taking this very seriously and after GDPR comes in at end of May they will be liable to substantial fines for doing this.

eir: Tracey · 28-03-2018 9:55am

kmb wrote: »

Hi all,
I took up Eircom broadband before Christmas and changed over from SKY.
The service is good with no complaints but I am getting another persons bill with their name,addressed to my address.
I have contacted ye previously phone and by PM and was told there is nothing that can be done.
When i originally set it up I was told that my UAN was been used by someone else.
How can this be?
Anyway yesterday I got 5 separate envelopes to my address with this persons name.
I get my own bills without issue via online, and all is up to date.
I obviously have not opened up their correspondence but with 5 envelopes it must mean that there is a problem with the other persons payments.
So what happens next??
Will I lose my service or will men in black arrive at my door....???
By the way the person named on the bill is unknown to me.

Hi kmb,

Thanks for getting in touch with us.

I'm sorry to hear this. Feel free to PM me the details you have for this customer and your own account number and full name and I'll have a look into this for you.

Thanks

Tracey

kmb · 28-03-2018 5:15pm

Hi Tracey,

You and I have already discussed this recently by PM but I will link this discussion to it.
Although you say that I am not responsible for their bills, withdrawing their service may also cut my service due to the same UAN.
Can you make their bills be online rather than paper as I would rather not have their postal bills coming through my letterbox?
Also can you advise how someone else can share my UAN?
Surely they are unique?
If they are behind with their bills, which I am guessing from 5 letters in one day,when would their service be withdrawn normally?
Google gives me the following:
A Universal Account Number (UAN) is a unique number that identifies the line that carries broadband and phone signals to a home. It is eight digits in length and can be found on most broadband and phone bills

Kind Regards,

Kieran

kmb · 29-03-2018 5:16pm

Hi Tracey,

We got another 4 letters in the door again addressed to the same person from Eircom.
Can you advise the update on sorting this?

Kind Regards,

kmb

eir: Thomas · 30-03-2018 1:01pm

kmb wrote: »

Hi Tracey,

We got another 4 letters in the door again addressed to the same person from Eircom.
Can you advise the update on sorting this?

Kind Regards,

kmb

Hi kmb,

Unfortunately, Tracey is not in today.

[font=Verdana, sans-serif]Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks

Thomas[/font]

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