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Reduced line speed

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  • 31-03-2018 7:37pm
    #1
    BeerFarts
    Registered Users Posts: 123 ✭✭


    I noticed today that my modem was syncing at 90/20 despite it being 100/20 for the past 3 years and having no problems. I rang Eir to see if maybe my profile could be tweaked and the technician decided to put me on a lower profile for stability - reducing my speed further to 80/20. I was worse off after calling tech support and I'm sorry I did it now.

    I tried to argue but she said the line would be more stable on the lower profile. I understand that a line can have issues but I'm pretty disappointed now to lose a significant portion of my downloading speed (dropped from a solid 10mb to 7.5mb) without having any issues beforehand.

    I'm probably wasting my time but is there any chance of getting 90/20 back at least? 


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    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    BeerFarts wrote: »
    I noticed today that my modem was syncing at 90/20 despite it being 100/20 for the past 3 years and having no problems. I rang Eir to see if maybe my profile could be tweaked and the technician decided to put me on a lower profile for stability - reducing my speed further to 80/20. I was worse off after calling tech support and I'm sorry I did it now.

    I tried to argue but she said the line would be more stable on the lower profile. I understand that a line can have issues but I'm pretty disappointed now to lose a significant portion of my downloading speed (dropped from a solid 10mb to 7.5mb) without having any issues beforehand.

    I'm probably wasting my time but is there any chance of getting 90/20 back at least? 
    Hi BeerFarts ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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