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Phone order

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  • 03-04-2018 9:48am
    #1
    Conchurl
    Registered Users Posts: 693 ✭✭✭


    Hey I ordered a phone online on Sunday and it never gave me a order number at the end it just said I would get an email in a few minutes still haven’t got an email. Can you check the system to see if the order went through or if it failed


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  • Options
    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Conchurl wrote: »
    Hey I ordered a phone online on Sunday and it never gave me a order number at the end it just said I would get an email in a few minutes still haven’t got an email. Can you check the system to see if the order went through or if it failed
    Hi Conchurl,

    Thanks for contacting us here.

    Do you have any reference in relation to the order you placed?

    Thanks

    Thomas


  • Options
    #3
    Conchurl
    Registered Users Posts: 693 ✭✭✭Conchurl


    eir: Thomas wrote: »
    Hi Conchurl,

    Thanks for contacting us here.

    Do you have any reference in relation to the order you placed?

    Thanks

    Thomas

    No reference number or order number came up just a message saying I would get an email shortly about my order


  • Options
    #4
    Conchurl
    Registered Users Posts: 693 ✭✭✭Conchurl


    just called customer service and got transferred to about 4 different sections till i got to dead end and i couldn't go any further


  • Options
    #5
    Conchurl
    Registered Users Posts: 693 ✭✭✭Conchurl


    Conchurl wrote: »
    just called customer service and got transferred to about 4 different sections till i got to dead end and i couldn't go any further
    just called again was told i would get transferred to sales and the line went dead


  • Options
    #6
    Conchurl
    Registered Users Posts: 693 ✭✭✭Conchurl


    Conchurl wrote: »
    Conchurl wrote: »
    just called customer service and got transferred to about 4 different sections till i got to dead end and i couldn't go any further
    just called again was told i would get transferred to sales and the line went dead
    still getting transfered all around 


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  • Options
    #7
    Conchurl
    Registered Users Posts: 693 ✭✭✭Conchurl


    Conchurl wrote: »
    Conchurl wrote: »
    Conchurl wrote: »
    just called customer service and got transferred to about 4 different sections till i got to dead end and i couldn't go any further
    just called again was told i would get transferred to sales and the line went dead
    still getting transfered all around 
    just got told ye cant check for me over the phone as its a prepay phone


  • Options
    #8
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Conchurl wrote: »
    Conchurl wrote: »
    Conchurl wrote: »
    Conchurl wrote: »
    just called customer service and got transferred to about 4 different sections till i got to dead end and i couldn't go any further
    just called again was told i would get transferred to sales and the line went dead
    still getting transfered all around 
    just got told ye cant check for me over the phone as its a prepay phone
    I have received your PM and I will reply shortly.

    Thanks

    Thomas


  • Options
    #9
    Conchurl
    Registered Users Posts: 693 ✭✭✭Conchurl


    eir: Thomas wrote: »
    I have received your PM and I will reply shortly.

    Thanks

    Thomas

    I got sorted I got a text from Nightline saying my eir package will be delivered tomorrow


  • Options
    #10
    Foreign Sports
    Registered Users Posts: 572 ✭✭✭Foreign Sports


    Hey guys I'm in the same position and sent a pm to the Eir reps on 31st April.
    Can someone please pm me?

    Thanks 


  • Options
    #11
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Conchurl wrote: »
    eir: Thomas wrote: »
    I have received your PM and I will reply shortly.

    Thanks

    Thomas

    I got sorted I got a text from Nightline saying my eir package will be delivered tomorrow
    I'm glad to hear you've gotten it sorted.

    Should you require any further assistance in the future, please do not hesitate to contact me.

    Thanks

    Thomas


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  • Options
    #12
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Foreign Sports wrote: »
    Hey guys I'm in the same position and sent a pm to the Eir reps on 31st April.
    Can someone please pm me?

    Thanks 
    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Also, If you could outline the exact issue, please.

    Thanks 

    Thomas


  • Options
    #13
    Foreign Sports
    Registered Users Posts: 572 ✭✭✭Foreign Sports


    eir: Thomas wrote: »
    Foreign Sports wrote: »
    Hey guys I'm in the same position and sent a pm to the Eir reps on 31st April.
    Can someone please pm me?

    Thanks 
    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Also, If you could outline the exact issue, please.

    Thanks 

    Thomas
    Thanks Thomas ,

    I've pm'd you the details.


  • Options
    #14
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Foreign Sports wrote: »
    eir: Thomas wrote: »
    Foreign Sports wrote: »
    Hey guys I'm in the same position and sent a pm to the Eir reps on 31st April.
    Can someone please pm me?

    Thanks 
    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Also, If you could outline the exact issue, please.

    Thanks 

    Thomas
    Thanks Thomas ,

    I've pm'd you the details.
    I have received your PM and I will reply shortly.

    Thanks

    Thomas


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