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Mobile data not working on my phone

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  • 04-04-2018 1:20pm
    #1
    eddiehitler
    Registered Users Posts: 80 ✭✭


    Hello,

    I recently changed phones from a Doro to a HTC smartphone. In order to use my number with this phone I needed to upgrade my SIM card to a newer smaller ("micro" sim). All is  working fine apart from mobile data. I cannot seem to connect to the web from the phone. There is no data indicator on the phone (for example 3g, 4g etc), only the reception bars. I have checked the settings on my phone, the mobile data function is turned on. Can you check please that my SIM is enabled for Mobile data. I will PM details over to necessary representative.

    Best Regards


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  • Options
    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    eddiehitler wrote: »
    Hello,

    I recently changed phones from a Doro to a HTC smartphone. In order to use my number with this phone I needed to upgrade my SIM card to a newer smaller ("micro" sim). All is  working fine apart from mobile data. I cannot seem to connect to the web from the phone. There is no data indicator on the phone (for example 3g, 4g etc), only the reception bars. I have checked the settings on my phone, the mobile data function is turned on. Can you check please that my SIM is enabled for Mobile data. I will PM details over to necessary representative.

    Best Regards
    Hi eddiehitler ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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