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Mobile phone not received yet

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  • 04-04-2018 2:35pm
    #1
    boardzz
    Registered Users Posts: 861 ✭✭✭


    Hi,

    I placed an order for an eFibre bundle over a week ago.
    I ordered broadband, landline and mobile.
    The offer had free mobile but I paid an extra 99 euro for iPhone.
    The sim card came within a few days but no mobile.
    I have broadband being installed today and still no mobile phone.
    I am supposed to be porting over from ID mobile before Friday or I can lose my mobile number


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    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    boardzz wrote: »
    Hi,

    I placed an order for an eFibre bundle over a week ago.
    I ordered broadband, landline and mobile.
    The offer had free mobile but I paid an extra 99 euro for iPhone.
    The sim card came within a few days but no mobile.
    I have broadband being installed today and still no mobile phone.
    I am supposed to be porting over from ID mobile before Friday or I can lose my mobile number
    Hi boardzz ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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