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Issue with new tariff

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  • 05-04-2018 12:17pm
    #1
    miamee
    Moderators, Social & Fun Moderators, Regional East Moderators, Regional North West Moderators Posts: 12,232 Mod ✭✭✭✭


    I signed up to a new tariff on your website yesterday - 400 minutes, unlimited texts, 10GB data for €15 per month for 6 months and €25 per month after that. 

    I received my confirmation email this morning which says the Promotional Price is €25 and Regular Price is €25. 

    If the promotional price that I signed up to was not valid or no longer on offer, I am no longer interested in this tariff and would like to cancel my contract. 

    Can you check if this was incorrect info on the email or on the website where I was signing up?


    Thanks.


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  • Options
    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    miamee wrote: »
    I signed up to a new tariff on your website yesterday - 400 minutes, unlimited texts, 10GB data for €15 per month for 6 months and €25 per month after that. 

    I received my confirmation email this morning which says the Promotional Price is €25 and Regular Price is €25. 

    If the promotional price that I signed up to was not valid or no longer on offer, I am no longer interested in this tariff and would like to cancel my contract. 

    Can you check if this was incorrect info on the email or on the website where I was signing up?


    Thanks.
    Hi miamee ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • Options
    #3
    miamee
    Moderators, Social & Fun Moderators, Regional East Moderators, Regional North West Moderators Posts: 12,232 Mod ✭✭✭✭miamee


    PM sent, thanks. 


  • Options
    #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    miamee wrote: »
    PM sent, thanks. 
    No problem at all.

    Thanks

    Thomas


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