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Purchased online with a debit card but item never arrived.

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  • 06-04-2018 9:21am
    #1
    type85
    Registered Users Posts: 114 ✭✭


    Hi, i made a purchase online from a uk retailer using my BOI visa/debit card but there is a few problems:

    1, the item did not arrive. 2,the amount deducted from my account was 50 pounds more than authorized. 
    3, i cannot make contact with with retailer via phone/email/social media to get a resolution

    Is there anything i can do to get this money back?

    Thanks.


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  • Options
    #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    type85 wrote: »
    Hi, i made a purchase online from a uk retailer using my BOI visa/debit card but there is a few problems:

    1, the item did not arrive. 2,the amount deducted from my account was 50 pounds more than authorized. 
    3, i cannot make contact with with retailer via phone/email/social media to get a resolution

    Is there anything i can do to get this money back?

    Thanks.


    Hi type85,

    Thanks for your post.

    The payment may qualify for a chargeback request. To raise this, please print and complete the Visa Debit Transaction Dispute form here and return it by post to the address printed on the form.

    Thanks
    Tara


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