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Cancelled service last year still getting bills

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  • 06-04-2018 12:13pm
    #1
    masonhaze
    Registered Users Posts: 8 ✭


    I cancelled my Eir broadband and 2 mobiles in October 2017 and no longer have any Eir products, but I am still getting emails, letters and texts constantly to say I am in arrears or that my service will be cancelled. Also received a letter to say my details would be passed on to a credit agency which will affect my credit rating etc. I have called Eir and after about 40 mins of being passed between departments they hung up on me. I should not to have to waste any more of my time calling as this is your mistake and you are harassing me. I cannot email you according to your site and chat support just tells me to phone again! What can I do ???


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  • Options
    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    masonhaze wrote: »
    I cancelled my Eir broadband and 2 mobiles in October 2017 and no longer have any Eir products, but I am still getting emails, letters and texts constantly to say I am in arrears or that my service will be cancelled. Also received a letter to say my details would be passed on to a credit agency which will affect my credit rating etc. I have called Eir and after about 40 mins of being passed between departments they hung up on me. I should not to have to waste any more of my time calling as this is your mistake and you are harassing me. I cannot email you according to your site and chat support just tells me to phone again! What can I do ???
    Hi masonhaze ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • Options
    #3
    masonhaze
    Registered Users Posts: 8 ✭masonhaze


    eir: Thomas wrote: »
    masonhaze wrote: »
    I cancelled my Eir broadband and 2 mobiles in October 2017 and no longer have any Eir products, but I am still getting emails, letters and texts constantly to say I am in arrears or that my service will be cancelled. Also received a letter to say my details would be passed on to a credit agency which will affect my credit rating etc. I have called Eir and after about 40 mins of being passed between departments they hung up on me. I should not to have to waste any more of my time calling as this is your mistake and you are harassing me. I cannot email you according to your site and chat support just tells me to phone again! What can I do ???
    Hi masonhaze ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    Thanks Thomas hopefully all sorted now!


  • Options
    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    masonhaze wrote: »
    eir: Thomas wrote: »
    masonhaze wrote: »
    I cancelled my Eir broadband and 2 mobiles in October 2017 and no longer have any Eir products, but I am still getting emails, letters and texts constantly to say I am in arrears or that my service will be cancelled. Also received a letter to say my details would be passed on to a credit agency which will affect my credit rating etc. I have called Eir and after about 40 mins of being passed between departments they hung up on me. I should not to have to waste any more of my time calling as this is your mistake and you are harassing me. I cannot email you according to your site and chat support just tells me to phone again! What can I do ???
    Hi masonhaze ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    Thanks Thomas hopefully all sorted now!
    No problem, I'll be sure to pass this onto Thomas.

    Thanks

    Tracey 


  • Options
    #5
    masonhaze
    Registered Users Posts: 8 ✭masonhaze


    eir: Tracey wrote: »
    No problem, I'll be sure to pass this onto Thomas.

    Thanks

    Tracey 

    Hi

    Unfortunately this is still not resolved I am still getting them same texts and emails about being in arrears. Can someone look into this for me again please?

    Thanks


  • Options
    #6
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    masonhaze wrote: »
    eir: Tracey wrote: »
    No problem, I'll be sure to pass this onto Thomas.

    Thanks

    Tracey 

    Hi

    Unfortunately this is still not resolved I am still getting them same texts and emails about being in arrears. Can someone look into this for me again please?

    Thanks
    Hi masonhaze, 

    I'm sorry to hear this. 

    Feel free to PM me your account details, full name on the account, email address and date of birth and I'll check this for you. 

    Thanks 

    Tracey 


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