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Are you guys for real??

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  • 07-04-2018 2:46pm
    #1
    yfaykya
    Registered Users Posts: 185 ✭✭


    I changed to eir a couple weeks ago and was informed I would have install done yesterday which actually happened. Moved broadband over and worked fine. Today I thought about the phone and there was no dial tone. I then spent a couple hours resetting modem etc etc to see if it was my fault somehow. I then tried to register with myeir and could not as the phone number that i ported and the a/c number were not synced. 
    I went on to web chat where I was asked for my account number and promptly forgotten (despite many "hellos").
    Eventually I got through to a tech who explained that there was no number for the account yet and would be done on April 26th! I have really poor mobile reception in my house so this mattered to me.
    NO ONE told me any of this. Not that my phone number could change. I just spent 3 hours trying to fix a service I was not given. Angry is an understatement.

    WTF is wrong the people in this company? Do they give a **** about customers at all? 


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    #2
    yfaykya
    Registered Users Posts: 185 ✭✭yfaykya


    So rang "customer care" - No phone till end of months (after I made them check of course - were assuring me it was only a couple days first).

    How on earth can a service be such a joke?? Does anyone know if I have any legal recourse here? I work from home and telephony/broadband is essential to me. 


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    #3
    Ten Pin
    Registered Users Posts: 2,836 ✭✭✭Ten Pin


    As a workaround, try and see if the app works over WiFi on home broadband, assuming broadband is working.


    https://play.google.com/store/apps/details?id=com.witsoftware.eirTalk


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    #4
    yfaykya
    Registered Users Posts: 185 ✭✭yfaykya


    Ten Pin wrote: »
    As a workaround, try and see if the app works over WiFi on home broadband, assuming broadband is working.


    https://play.google.com/store/apps/details?id=com.witsoftware.eirTalk
    I don't have a phone number - (I did until Friday!) 


  • Options
    #5
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    yfaykya wrote: »
    Ten Pin wrote: »
    As a workaround, try and see if the app works over WiFi on home broadband, assuming broadband is working.


    https://play.google.com/store/apps/details?id=com.witsoftware.eirTalk
    I don't have a phone number - (I did until Friday!) 
    Hi yfaykya, 

    I'm very sorry to hear this and I understand your frustration here. 

    If a technician is required to connect the service it can take this time I'm afraid. If you PM me your account number, full name, date of birth and email address I can have a look into this for you. 

    Thanks 

    Tracey 


  • Options
    #6
    yfaykya
    Registered Users Posts: 185 ✭✭yfaykya


    eir: Tracey wrote: »
    yfaykya wrote: »
    Ten Pin wrote: »
    As a workaround, try and see if the app works over WiFi on home broadband, assuming broadband is working.


    https://play.google.com/store/apps/details?id=com.witsoftware.eirTalk
    I don't have a phone number - (I did until Friday!) 
    Hi yfaykya, 

    I'm very sorry to hear this and I understand your frustration here. 

    If a technician is required to connect the service it can take this time I'm afraid. If you PM me your account number, full name, date of birth and email address I can have a look into this for you. 

    Thanks 

    Tracey 

    Whether a technician is required or not why was I not informed? Also the technician who was on site Fri did not mention this either. Who would actually change providers if it meant best part of a month without a phone line?


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  • Options
    #7
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    yfaykya wrote: »
    eir: Tracey wrote: »
    yfaykya wrote: »
    Ten Pin wrote: »
    As a workaround, try and see if the app works over WiFi on home broadband, assuming broadband is working.


    https://play.google.com/store/apps/details?id=com.witsoftware.eirTalk
    I don't have a phone number - (I did until Friday!) 
    Hi yfaykya, 

    I'm very sorry to hear this and I understand your frustration here. 

    If a technician is required to connect the service it can take this time I'm afraid. If you PM me your account number, full name, date of birth and email address I can have a look into this for you. 

    Thanks 

    Tracey 

    Whether a technician is required or not why was I not informed? Also the technician who was on site Fri did not mention this either. Who would actually change providers if it meant best part of a month without a phone line?
    I completely understand your frustration here. 

    I have received your PM, I'll look into this and will get back to you shortly. 

    Thanks 

    Tracey 


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