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Lost access to Eirsport?

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  • 09-04-2018 8:26pm
    #1
    gzoladz
    Registered Users Posts: 2,201 ✭✭✭


    Hi, I entered into a new contract about 2 weeks ago. I got an sms today with a refernce number, and can no longer log into eirsport.

    My eir still works, but I cannot register the new reference number as it tells me the account is already registered.

    Can you please help?

    Ah...8pm and the chat no longer seems to be online (although the website says it is until 10pm).


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  • Options
    #2
    gzoladz
    Registered Users Posts: 2,201 ✭✭✭gzoladz


    Ok I called the technical support team and they told me that my eirsport number is linked to the landline number I no longer have, so the raised Case 2931702 to have it delinked.

    They said it will take up to 8 days (!!!) and I need to call after that.

    My cooling off period expires on Thursday. Can you please do the necessary to have this resolved tomorrow? Else I will cancel on Wednesday.

    For the record, this happens because my new set up does not seem to have done correctly...


  • Options
    #3
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    gzoladz wrote: »
    Ok I called the technical support team and they told me that my eirsport number is linked to the landline number I no longer have, so the raised Case 2931702 to have it delinked.

    They said it will take up to 8 days (!!!) and I need to call after that.

    My cooling off period expires on Thursday. Can you please do the necessary to have this resolved tomorrow? Else I will cancel on Wednesday.

    For the record, this happens because my new set up does not seem to have done correctly...
    Hi gzoladz ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Unfortunately, we would not have the ability to speed up the process from here.

    I'm sorry it's not better news.

    Thanks

    Thomas


  • Options
    #4
    gzoladz
    Registered Users Posts: 2,201 ✭✭✭gzoladz


    Not acceptable, I renew and the first thing that happens is I loose a service. Please escalate.
    eir: Thomas wrote: »
    Hi gzoladz ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Unfortunately, we would not have the ability to speed up the process from here.

    I'm sorry it's not better news.

    Thanks

    Thomas


  • Options
    #5
    gzoladz
    Registered Users Posts: 2,201 ✭✭✭gzoladz


    Any update?


  • Options
    #6
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    gzoladz wrote: »
    Not acceptable, I renew and the first thing that happens is I loose a service. Please escalate.
    eir: Thomas wrote: »
    Hi gzoladz ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Unfortunately, we would not have the ability to speed up the process from here.

    I'm sorry it's not better news.

    Thanks

    Thomas

    Unfortunately, this process cannot be escalated. 

    I'm sorry it's not better news.

    Thanks

    Thomas


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  • Options
    #7
    gzoladz
    Registered Users Posts: 2,201 ✭✭✭gzoladz


    Is there anything that you guys can actually help with? Seriously, everything in we can't....


  • Options
    #8
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    gzoladz wrote: »
    Is there anything that you guys can actually help with? Seriously, everything in we can't....
    Unfortunately, we cannot escalate a timeframe from here. Once again, I'm sorry for any inconvenience caused. 

    Thanks

    Thomas


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