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Broadband is very slow

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  • 10-04-2018 4:16pm
    #1
    vikh
    Registered Users Posts: 2 ✭


     Hi, 

    I am living middle of Dublin but still getting 1-4mbps speed, when I asked customer care they told me that I don't have fiber line to my house and max speed is 5mbps. Sometime I can't even play the Youtube videos, it is quite frustrating, when I asked about ending my contract, they said that I need to pay the fees for terminating the contract. I don't understand if I can't even surf the internet properly why can't I terminate the contract?

    Seeking the help.


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    vikh wrote: »
     Hi, 

    I am living middle of Dublin but still getting 1-4mbps speed, when I asked customer care they told me that I don't have fiber line to my house and max speed is 5mbps. Sometime I can't even play the Youtube videos, it is quite frustrating, when I asked about ending my contract, they said that I need to pay the fees for terminating the contract. I don't understand if I can't even surf the internet properly why can't I terminate the contract?

    Seeking the help.
    Hi vikh, 

    I'm sorry to hear about the issues you are having with your service. 

    Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look into this for you. 

    Thanks 

    Tracey 


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