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Disconnected even though I've paid the bill

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  • 10-04-2018 8:43pm
    #1
    Brian82
    Registered Users Posts: 7 ✭


    Paid my March bill the same way i always have done, by bank transfer. A couple of weeks later, I got notification that the account was overdue. Contacted customer service and the result was a missing payment case being set up.

    In the meantime, I registered with my eir and paid the April bill there, in case the same thing happened with the bank transfer.

    Last Friday, I got an email requesting proof of payment for the missing transfer, so took a screenshot of the online bank account and sent it. On Monday, I got an email requesting a reference number for the transaction, so rang the bank, got the reference, and emailed it to eir. Heard nothing since.

    Today, I arrive home to discover I've been disconnected. No phone, internet, and as a result, no monitored alarm on my house.

    Phoned customer service. The agent was very unhelpful, unapologetic, and difficult to understand due to poor English. Told me all she can do is have someone call me back in 24 to 48 hours. I ask to speak to a supervisor. No supervisor available to speak to me. 

    Worst customer service experience I've ever had. I'm absolutely fuming here.


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  • Options
    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Brian82 wrote: »
    Paid my March bill the same way i always have done, by bank transfer. A couple of weeks later, I got notification that the account was overdue. Contacted customer service and the result was a missing payment case being set up.

    In the meantime, I registered with my eir and paid the April bill there, in case the same thing happened with the bank transfer.

    Last Friday, I got an email requesting proof of payment for the missing transfer, so took a screenshot of the online bank account and sent it. On Monday, I got an email requesting a reference number for the transaction, so rang the bank, got the reference, and emailed it to eir. Heard nothing since.

    Today, I arrive home to discover I've been disconnected. No phone, internet, and as a result, no monitored alarm on my house.

    Phoned customer service. The agent was very unhelpful, unapologetic, and difficult to understand due to poor English. Told me all she can do is have someone call me back in 24 to 48 hours. I ask to speak to a supervisor. No supervisor available to speak to me. 

    Worst customer service experience I've ever had. I'm absolutely fuming here.
    Hi Brian82 ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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