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Broadband issues

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  • 13-04-2018 10:00am
    #1
    kubed
    Registered Users Posts: 6 ✭


    [font=arial, sans-serif]Hi[/font]

    [font=arial, sans-serif]Over the past 2 months I have experienced loss of broadband service due to faults on the line and faults with modem. Can you credit my account with the last 2 months charges for broadband as I have not received the service that I have paid for. Thanks for your help with this.[/font]

    [font=arial, sans-serif]Kind regards[/font]


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    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    kubed wrote: »
    [font=arial, sans-serif]Hi[/font]

    [font=arial, sans-serif]Over the past 2 months I have experienced loss of broadband service due to faults on the line and faults with modem. Can you credit my account with the last 2 months charges for broadband as I have not received the service that I have paid for. Thanks for your help with this.[/font]

    [font=arial, sans-serif]Kind regards[/font]
    Hi kubed ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • Options
    #3
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    kubed wrote: »
    [font=arial, sans-serif]Hi[/font]

    [font=arial, sans-serif]Over the past 2 months I have experienced loss of broadband service due to faults on the line and faults with modem. Can you credit my account with the last 2 months charges for broadband as I have not received the service that I have paid for. Thanks for your help with this.[/font]

    [font=arial, sans-serif]Kind regards[/font]
    Hi kubed ,

    Thanks for the message.

    I can not see any notes regarding a fault or loss of service, if you are looking to be compensated for a loss of service you will have to call our support team on 1901 to have this looked into.

    Thanks

    Thomas


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