Faulty Lenovo Laptop from Currys/PC World

SomeDude

Hi All,

Looking for some advise please. I purchased a Lenovo laptop in Jan. It was blue screening soon after purchase. I brought it back to PC World and they sent it to their repair Centre. Two and a half weeks later I picked it my supposedly fixed laptop. However, the same problem persists. What are my rights here?

Thanks

TerrorFirmer

It depends on what the problem is. A blue screen could be software related and nothing to do with physical hardware, therefore not quite a warranty issue.

What is the blue screen error?

SomeDude

TerrorFirmer wrote: »

It depends on what the problem is. A blue screen could be software related and nothing to do with physical hardware, therefore not quite a warranty issue.

What is the blue screen error?

“Your PC ran into an error and needs to restart...”

ace_irl

Bring it back to them, any repair carried out has to render the item as fit for purpose and has to be permanent. As it's not, I would suggest you request a refund or a replacement laptop.

If they say they will send it for repair again, and you're not happy with that, you are entitled to a refund or replacement, but you may have to go down the small claims court route.

ace_irl

https://www.ccpc.ie/consumers/shopping/faulty-goods/

There's some helpful information on the above website.

TerrorFirmer

SomeDude wrote: »

“Your PC ran into an error and needs to restart...”

There's an error code that will come along with that that should indicate the nature of the problem.

Blue screen errors can often be a sign of faulty RAM or other hardware, but they can also be caused by bad drivers or software.

SomeDude

ace_irl wrote: »

https://www.ccpc.ie/consumers/shopping/faulty-goods/

There's some helpful information on the above website.

Thanks for taking the time to post that. I’ll have a read of it.

SomeDude

TerrorFirmer wrote: »

There's an error code that will come along with that that should indicate the nature of the problem.

Blue screen errors can often be a sign of faulty RAM or other hardware, but they can also be caused by bad drivers or software.

“Stop code: EVENT TRACING FATAL ERROR”

SomeDude

Currys/PC World have not offered a replacement or refund. They want to repair it for a second time and return it to me if it passes a 24 hour test. I've been quite clear and told them I don't want it back. So I'll see how to proceed based on the outcome of the test.

ace_irl

Is it the exact same fault that they originally repaired?

If you find them unwilling to fulfill their obligations regarding a refund or replacement it could be worth your while contacting Q102. They have a consumer rights specialist on every Monday and he is fantastic at offering advice and helping people deal with retailers. Currys/PC World are notorious for being difficult.

SomeDude

ace_irl wrote: »

Is it the exact same fault that they originally repaired? .

Thanks, I might contact Q102 so.

Yes, the fault is the same. Blue screening with several different error messages.

JDxtra

Contact Lenovo directly. PC World are some shower.

ace_irl

JDxtra wrote: »

Contact Lenovo directly. PC World are some shower.

The only problem with that is that the contract of sale is with the retailer and not the manufacturer.

OP if you aren't happy with them, email their support department, it's always good to have things in writing in case you need to escalate it further.

JDxtra

Correct - but in my experience, very often the manufacturer will go above and beyond to have items repaired or replaced. PC World, let's be honest, don't really care - and that laptop was probably just sitting in a box for the last two weeks while being "repaired".

FanadMan

Also, if you can contact Lenovo, they might be able to confirm that there is an inherent problem with the laptop which would be an additional help when dealing with PC World.