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Porting problem

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  • 13-04-2018 7:09pm
    #1
    fxotoole
    Registered Users Posts: 1,661 ✭✭✭


    Hi 

    I've recently ordered a 400 10gb SIM card, which I understood to be a rolling 30 day contract. However the confirmation email stated that the contract length is 18 months. I contacted your twitter account about this yesterday but received no reply. The SIM card has just arrived but I can't port the number online and I'm advised to call 1905. I found this weird because that's the number for bill pay SIMs, not prepay SIMs. Also the SIM card says its postpaid, not prepay.

    I rang 1905 but can't get through - probably because the call centre's closed at this point. 


    Can you confirm please whether or not this offer is a rolling 30 day contract, and whether or not I've been sent the correct type of SIM to port my number over? 


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  • Options
    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    fxotoole wrote: »
    Hi 

    I've recently ordered a 400 10gb SIM card, which I understood to be a rolling 30 day contract. However the confirmation email stated that the contract length is 18 months. I contacted your twitter account about this yesterday but received no reply. The SIM card has just arrived but I can't port the number online and I'm advised to call 1905. I found this weird because that's the number for bill pay SIMs, not prepay SIMs. Also the SIM card says its postpaid, not prepay.

    I rang 1905 but can't get through - probably because the call centre's closed at this point. 


    Can you confirm please whether or not this offer is a rolling 30 day contract, and whether or not I've been sent the correct type of SIM to port my number over? 
    Hi fxotoole ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • Options
    #3
    fxotoole
    Registered Users Posts: 1,661 ✭✭✭fxotoole


    I got sorted in the end. Thanks for getting back to me. 


  • Options
    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    fxotoole wrote: »
    I got sorted in the end. Thanks for getting back to me. 
    No problem at all. Glad to hear you are sorted. 

    I'll pass this onto Thomas. 

    Thanks

    Tracey 


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