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Eir mobile termination

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  • 15-04-2018 7:39pm
    #1
    Gaelicfonz
    Registered Users Posts: 2 ✭


    Hi closed off my contract with Eir phone home and broadband due to dispute regarding a rates increase mid 2017, where i was told if i stayed i would get a better package a mobile upgrade, 5 months later nothing changed other than the amount i was paying was taken out of my account every month. Rang on several occassions to which i had to explain the whole situation from the start as there is no communication or any notes made on account. I was fobbed off over and over and was told a supervisor would call me. Im still waiting on that call.About a week ago i received a text message from eir saying if stayed i would get my mobile and broadband for 48 a month for 18 months on a 18 month contract and when i rang i was told i had to send evidence because they didnt know who sent the text anyway never received a call back on the issue of the mysterious eir offer but still have the text and tge email from customer rep that was on the 8/04/18
    But now my services are closed off and my mobile number terminated, when i asked about the dissconnection layout i was told i could move my mobile number to an eir pay as you go plan when my services cease. They ceased on friday 13 of april and when i went to put my mobile number on a new sim they said its over the 30 days and its been terminated but when i told the agent it was actually only 28 days she said well it can go at any time once u cancel then she told me its gone thats it. I rang back later and was told go to eir shop which i did on saturday and i was given a blank sim then told there was nothing they could do that it was only customer care that can sort it, so i rand customer care back up but was then told that the people that look after customer care are not back till monday even tho i was talking to customer care ? . I can get over the bad service cause i will give my business to someone who appreciates good customer loyalty but the mobile number i need as i have had it a long time but the main reason is as we have a child with a rare condition my number is a contactable number by doctors in uk and dublin. Can someone please help me as i dont know how to resolve this.


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    #2
    Gaelicfonz
    Registered Users Posts: 2 ✭Gaelicfonz


    Been on the phone this morning for 1.30 mins and been hung up on twice and been passed to several departments. Can someone tell me who i should go to about this as im just been fobbed off every time


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    #3
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Gaelicfonz wrote: »
    Been on the phone this morning for 1.30 mins and been hung up on twice and been passed to several departments. Can someone tell me who i should go to about this as im just been fobbed off every time
    Hi Gaelicfonz ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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