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Has Bank of Ireland stopped replying to letters?

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  • 15-04-2018 10:36pm
    #1
    vicwatson
    Registered Users Posts: 28,403 ✭✭✭✭


    Two letters sent to BOI over the past 3/4 Weeks (the second being a follow up letter) and STILL no reply and not even an acknowledgment

    Extremely poor service, have you stopped replying to your customers via mail?

    Next stop financial omdudsman I guess


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  • Options
    #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    vicwatson wrote: »
    Two letters sent to BOI over the past 3/4 Weeks (the second being a follow up letter) and STILL no reply and not even an acknowledgment

    Extremely poor service, have you stopped replying to your customers via mail?

    Next stop financial omdudsman I guess


    Hi vicwatson,

    Thanks for your post.

    We're sorry to hear that you haven't received a reply to your mail. We will endeavour to reply to emails or letters as soon as possible. Some teams may have different time frames than others and from time to time they may need to be referred to another department to be looked into. To make a complaint regarding this, please see our Customer Complaints process here and this will be investigated further.

    Thanks,
    Sarah


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