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Worst customer service ever

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  • 16-04-2018 10:07am
    #1
    ClonNGB
    Registered Users Posts: 219 ✭✭


    I switched from Vodafone mobile to Eir last week and have lost inbound connectivity since then. A week on the support web chats to India and no update and no solution. I had to add 20 euro topup to be able to call the support line and even then was not able to contact anyone as the mobile number is not recognised on the Eir system. Big mistake porting to Eir. A warning for others, the support is pants.


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    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    ClonNGB wrote: »
    I switched from Vodafone mobile to Eir last week and have lost inbound connectivity since then. A week on the support web chats to India and no update and no solution. I had to add 20 euro topup to be able to call the support line and even then was not able to contact anyone as the mobile number is not recognised on the Eir system. Big mistake porting to Eir. A warning for others, the support is pants.
    Hi ClonNGB ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • Options
    #3
    ClonNGB
    Registered Users Posts: 219 ✭✭ClonNGB


    I already PMed you last week and zero response.


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    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    ClonNGB wrote: »
    I already PMed you last week and zero response.
    Hi ClonNGB, 

    I'm afraid Thomas is not available today. 

    I can see Thomas messaged you back on the 13th advising he was unable to locate your account with the mobile number you provided and queried if you had an account number. 

    Thanks

    Tracey 


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