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eir Broadband and Phone - can I go back to PSTN?

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  • 16-04-2018 7:08pm
    #1
    CalamariFritti
    Registered Users Posts: 5,631 ✭✭✭


    Hello Talk to eir,

    since I re-joined eir in March I've been on vobb for home phone. But for technical reasons I’d prefer regular pstn home phone. So my question is can I return from vobb to PSTN? And what do I have to do to make this happen? Can you advise?

    Thank you & Best Regards

    Fritti


Comments

  • Options
    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    CalamariFritti wrote: »
    Hello Talk to eir,

    since I re-joined eir in March I've been on vobb for home phone. But for technical reasons I’d prefer regular pstn home phone. So my question is can I return from vobb to PSTN? And what do I have to do to make this happen? Can you advise?

    Thank you & Best Regards

    Fritti
    [font=Calibri, sans-serif]Hi CalamariFritti, [/font]
    [font=Calibri, sans-serif] [/font]
    [font=Calibri, sans-serif]I'm afraid we don't support 3rd party phones or devices with this service, it can only be used through our F2000 router.  [/font]
    [font=Calibri, sans-serif] [/font]
    [font=Calibri, sans-serif]It's not possible to swap the service back from VoBB to PSTN, this would require you cancelling down the existing service and ordering a brand new PSTN service. The customer care team on 1901 would be able to advise you further on this and arrange it if you wish to go ahead. [/font]
    [font=Calibri, sans-serif] [/font]
    [font=Calibri, sans-serif]I'm sorry it's not better news. [/font]
    [font=Calibri, sans-serif] [/font]
    [font=Calibri, sans-serif]Thanks[/font]
    [font=Calibri, sans-serif] [/font]

    [font=Calibri, sans-serif]Tracey [/font]


  • Options
    #3
    CalamariFritti
    Registered Users Posts: 5,631 ✭✭✭CalamariFritti


    Thanks and no it’s not good news. Especially since I never ordered vobb in the first place and I came from a pstn line.

    But thanks for the info. Will call them.

    Fritti

    Edit: Called them and no problem, no cancellation required, thanks again.


  • Options
    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    CalamariFritti wrote: »
    Thanks and no it’s not good news. Especially since I never ordered vobb in the first place and I came from a pstn line.

    But thanks for the info. Will call them.

    Fritti

    Edit: Called them and no problem, no cancellation required, thanks again.
    No problem. 

    I'm delighted to hear you got this sorted. Thanks for the update. 

    Thanks 

    Tracey 


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