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  • 18-04-2018 10:38am
    #1
    yomamasflavour
    Registered Users Posts: 389 ✭✭


    Hi.

    1:
    I'm on bill pay with Eir, currently out of contract, on a 30 day rolling contract.
    Is it possible to switch to a 30 sim only contract?

    2:
    My contract was setup ~ 5 years ago, pre the recent EU roaming rules changes.
    I have an issue with roaming abroad, calls etc.
    Is it possble that roaming isn't enabled on my contract?

    Cheers


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    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    yomamasflavour wrote: »
    Hi.

    1:
    I'm on bill pay with Eir, currently out of contract, on a 30 day rolling contract.
    Is it possible to switch to a 30 sim only contract?

    2:
    My contract was setup ~ 5 years ago, pre the recent EU roaming rules changes.
    I have an issue with roaming abroad, calls etc.
    Is it possble that roaming isn't enabled on my contract?

    Cheers
    Hi yomamasflavour ,

    Thanks for contacting us here. 

    It is possible that you are not set up for roaming, to have this investigated I would recommend contacting our support team on 1901.

    In regards to your question of changing to a 30-day sim only contact, this is possible and our customer support team can process this for you also.

    Thanks

    Thomas


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