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Broadband slow down and dropping out

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  • 18-04-2018 10:47am
    #1
    raytaxi
    Registered Users Posts: 471 ✭✭


    Hi 
    Noticed last week that my broadband speed had dropped. Rang customer care who thought it was a modem fault replaced modem monday. Speed still slow rang back tech support new solution is to slow down my broadband further, but there's no fault ? If I wanted tech out cost was 150 euro if there's no fault, but surely if broadband has worked for approx 4 years at the speed i was getting there is a fault ? 
    Last night constant dropout's looking in modem stats can see all reconnections.
    Can someone help please ?


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    raytaxi wrote: »
    Hi 
    Noticed last week that my broadband speed had dropped. Rang customer care who thought it was a modem fault replaced modem monday. Speed still slow rang back tech support new solution is to slow down my broadband further, but there's no fault ? If I wanted tech out cost was 150 euro if there's no fault, but surely if broadband has worked for approx 4 years at the speed i was getting there is a fault ? 
    Last night constant dropout's looking in modem stats can see all reconnections.
    Can someone help please ?
    Hi raytaxi, 

    I'm sorry to hear about the issues you are experiencing with your service. 

    Feel free to PM me your account number, name on the account, email address and date of birth and I'll have a look into this for you. 

    Thanks 

    Tracey 


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    #3
    raytaxi
    Registered Users Posts: 471 ✭✭raytaxi


    Thanks sent details on pm and replied to your message as well.
    I'll give tech support another try.


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    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    raytaxi wrote: »
    Thanks sent details on pm and replied to your message as well.
    I'll give tech support another try.
    Great, thanks. 

    I've responded to your PM there now. 

    Thanks 

    Tracey 


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    #5
    raytaxi
    Registered Users Posts: 471 ✭✭raytaxi


    Thanks sorted now I hope tech coming out to check line.


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    #6
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    raytaxi wrote: »
    Thanks sorted now I hope tech coming out to check line.
    Hi raytaxi ,

    Please let us know how you get on with this or if any additional assistance is required.

    Thanks

    Thomas


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    #7
    raytaxi
    Registered Users Posts: 471 ✭✭raytaxi


    Engineer out first thing today, there is a slow down seems to be a cabinet fault and he's handed over to data team to sort out.


  • Options
    #8
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    raytaxi wrote: »
    Engineer out first thing today, there is a slow down seems to be a cabinet fault and he's handed over to data team to sort out.
    I'm glad to hear this, let me know when you get an update.

    Thanks

    Thomas


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    #9
    raytaxi
    Registered Users Posts: 471 ✭✭raytaxi


    Fixed now it appears back to speed, hopefully the drop outs gone now as well. 


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    #10
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    raytaxi wrote: »
    Fixed now it appears back to speed, hopefully the drop outs gone now as well. 
    I'm glad to hear this. Thank you for letting me know.

    Thomas


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