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Eir fibre installation - rocket science

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  • 18-04-2018 11:48am
    #1
    tosito74
    Registered Users Posts: 5 ✭


    Hi,

    I would just like to ask someone if it is a really that hard to include an information that 2 technicians are required for the installation since a cabinet is located accross the street. Due to the requlatory reasons 2 technicians must be present since they need to stop a traffic while they stretch a cable accross a road. I know this for a fact since I have been told so by a KN technician. So my question is why do you always send 1 technician for an installation? Is it a really rocket science to put this note on a working order? I have mentioned this not once but 3 TIMES during a chat with your agent. This is so frustrating. 


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  • Options
    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    tosito74 wrote: »
    Hi,

    I would just like to ask someone if it is a really that hard to include an information that 2 technicians are required for the installation since a cabinet is located accross the street. Due to the requlatory reasons 2 technicians must be present since they need to stop a traffic while they stretch a cable accross a road. I know this for a fact since I have been told so by a KN technician. So my question is why do you always send 1 technician for an installation? Is it a really rocket science to put this note on a working order? I have mentioned this not once but 3 TIMES during a chat with your agent. This is so frustrating. 
    Hi tosito74, 

    I'm very sorry to hear about the ongoing issues you are having with ourselves. I understand this is frustrating. 

    Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look into this for you. 

    Thanks

    Tracey  


  • Options
    #3
    tosito74
    Registered Users Posts: 5 ✭tosito74


    eir: Tracey wrote: »
    tosito74 wrote: »
    Hi,

    I would just like to ask someone if it is a really that hard to include an information that 2 technicians are required for the installation since a cabinet is located accross the street. Due to the requlatory reasons 2 technicians must be present since they need to stop a traffic while they stretch a cable accross a road. I know this for a fact since I have been told so by a KN technician. So my question is why do you always send 1 technician for an installation? Is it a really rocket science to put this note on a working order? I have mentioned this not once but 3 TIMES during a chat with your agent. This is so frustrating. 
    Hi tosito74, 

    I'm very sorry to hear about the ongoing issues you are having with ourselves. I understand this is frustrating. 

    Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look into this for you. 

    Thanks

    Tracey  
    Hi Tracey,

    I have sent you a PM.

    Regards


  • Options
    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    tosito74 wrote: »
    eir: Tracey wrote: »
    tosito74 wrote: »
    Hi,

    I would just like to ask someone if it is a really that hard to include an information that 2 technicians are required for the installation since a cabinet is located accross the street. Due to the requlatory reasons 2 technicians must be present since they need to stop a traffic while they stretch a cable accross a road. I know this for a fact since I have been told so by a KN technician. So my question is why do you always send 1 technician for an installation? Is it a really rocket science to put this note on a working order? I have mentioned this not once but 3 TIMES during a chat with your agent. This is so frustrating. 
    Hi tosito74, 

    I'm very sorry to hear about the ongoing issues you are having with ourselves. I understand this is frustrating. 

    Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look into this for you. 

    Thanks

    Tracey  
    Hi Tracey,

    I have sent you a PM.

    Regards
    Perfect, thanks. 

    I've responded to your PM there now. 

    Thanks 

    Tracey 


  • Options
    #5
    Tombur
    Registered Users Posts: 2 ✭Tombur


    eir: Tracey wrote: »
    Perfect, thanks. 

    I've responded to your PM there now. 

    Thanks 

    Tracey 

    Hi Tracey,
    Did you get the PM I sent you last night.
    Tombur


  • Options
    #6
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Tombur wrote: »
    eir: Tracey wrote: »
    Perfect, thanks. 

    I've responded to your PM there now. 

    Thanks 

    Tracey 

    Hi Tracey,
    Did you get the PM I sent you last night.
    Tombur
    Hi Tombur,

    Tracey is currently out of office.

    Please feel free to forward on the PM to me.

    I would be happy to look into this for you.

    Thanks

    Thomas


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  • Options
    #7
    Tombur
    Registered Users Posts: 2 ✭Tombur


    eir: Thomas wrote: »
    Hi Tombur,

    Tracey is currently out of office.

    Please feel free to forward on the PM to me.

    I would be happy to look into this for you.

    Thanks

    Thomas

    PM sent


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