Eir fibre installation - rocket science

tosito74

Hi,

I would just like to ask someone if it is a really that hard to include an information that 2 technicians are required for the installation since a cabinet is located accross the street. Due to the requlatory reasons 2 technicians must be present since they need to stop a traffic while they stretch a cable accross a road. I know this for a fact since I have been told so by a KN technician. So my question is why do you always send 1 technician for an installation? Is it a really rocket science to put this note on a working order? I have mentioned this not once but 3 TIMES during a chat with your agent. This is so frustrating. 

eir: Tracey

tosito74 wrote: »

Hi,

I would just like to ask someone if it is a really that hard to include an information that 2 technicians are required for the installation since a cabinet is located accross the street. Due to the requlatory reasons 2 technicians must be present since they need to stop a traffic while they stretch a cable accross a road. I know this for a fact since I have been told so by a KN technician. So my question is why do you always send 1 technician for an installation? Is it a really rocket science to put this note on a working order? I have mentioned this not once but 3 TIMES during a chat with your agent. This is so frustrating. 

Hi tosito74, 

I'm very sorry to hear about the ongoing issues you are having with ourselves. I understand this is frustrating. 

Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look into this for you. 

Thanks

Tracey  

tosito74

eir: Tracey wrote: »

tosito74 wrote: »

Hi,

I would just like to ask someone if it is a really that hard to include an information that 2 technicians are required for the installation since a cabinet is located accross the street. Due to the requlatory reasons 2 technicians must be present since they need to stop a traffic while they stretch a cable accross a road. I know this for a fact since I have been told so by a KN technician. So my question is why do you always send 1 technician for an installation? Is it a really rocket science to put this note on a working order? I have mentioned this not once but 3 TIMES during a chat with your agent. This is so frustrating. 

Hi tosito74, 

I'm very sorry to hear about the ongoing issues you are having with ourselves. I understand this is frustrating. 

Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look into this for you. 

Thanks

Tracey  

Hi Tracey,

I have sent you a PM.

Regards

eir: Tracey

tosito74 wrote: »

eir: Tracey wrote: »

tosito74 wrote: »

Hi,

I would just like to ask someone if it is a really that hard to include an information that 2 technicians are required for the installation since a cabinet is located accross the street. Due to the requlatory reasons 2 technicians must be present since they need to stop a traffic while they stretch a cable accross a road. I know this for a fact since I have been told so by a KN technician. So my question is why do you always send 1 technician for an installation? Is it a really rocket science to put this note on a working order? I have mentioned this not once but 3 TIMES during a chat with your agent. This is so frustrating. 

Hi tosito74, 

I'm very sorry to hear about the ongoing issues you are having with ourselves. I understand this is frustrating. 

Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look into this for you. 

Thanks

Tracey  

Hi Tracey,

I have sent you a PM.

Regards

Perfect, thanks. 

I've responded to your PM there now. 

Thanks 

Tracey 

Tombur

eir: Tracey wrote: »

Perfect, thanks. 

I've responded to your PM there now. 

Thanks 

Tracey 

Hi Tracey,
Did you get the PM I sent you last night.
Tombur

eir: Thomas

Tombur wrote: »

eir: Tracey wrote: »

Perfect, thanks. 

I've responded to your PM there now. 

Thanks 

Tracey 

Hi Tracey,
Did you get the PM I sent you last night.
Tombur

Hi Tombur,

Tracey is currently out of office.

Please feel free to forward on the PM to me.

I would be happy to look into this for you.

Thanks

Thomas

Tombur

eir: Thomas wrote: »

Hi Tombur,

Tracey is currently out of office.

Please feel free to forward on the PM to me.

I would be happy to look into this for you.

Thanks

Thomas

PM sent