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Fibre Extreme 300 ordered , two questions

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  • 23-04-2018 9:24am
    #1
    ninja 12
    Registered Users Posts: 954 ✭✭✭


    Hi ,

    Over the weekend I ordered an upgrade from DSL to the eir fibre extreme 300 bundle including phone and calls .

    I have 2 questions I forgot to ask when I was on to sales -

    Is the new router sent by post / courier or is it brought by the installer ?

    Does the phone use my existing copper line or does it change to VOIP through the new router ?

    Thanks .


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  • Options
    #2
    zep
    Registered Users Posts: 439 ✭✭zep


    New router will be provided by the installer, there will be a fibre line install required which will replace the copper line, as such your phone service will be VOIP.


  • Options
    #3
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    ninja 12 wrote: »
    Hi ,

    Over the weekend I ordered an upgrade from DSL to the eir fibre extreme 300 bundle including phone and calls .

    I have 2 questions I forgot to ask when I was on to sales -

    Is the new router sent by post / courier or is it brought by the installer ?

    Does the phone use my existing copper line or does it change to VOIP through the new router ?

    Thanks .
    Hi ninja 12,

    Thanks for getting in touch with us.

    The customer zep would be correct in what he is saying.

    Thanks

    Thomas


  • Options
    #4
    ninja 12
    Registered Users Posts: 954 ✭✭✭ninja 12


    zep wrote: »
    New router will be provided by the installer, there will be a fibre line install required which will replace the copper line, as such your phone service will be VOIP.

    eir: Thomas wrote: »
    ninja 12 wrote: »
    Hi ,

    Over the weekend I ordered an upgrade from DSL to the eir fibre extreme 300 bundle including phone and calls .

    I have 2 questions I forgot to ask when I was on to sales -

    Is the new router sent by post / courier or is it brought by the installer ?

    Does the phone use my existing copper line or does it change to VOIP through the new router ?

    Thanks .
    Hi ninja 12,

    Thanks for getting in touch with us.

    The customer zep would be correct in what he is saying.

    Thanks

    Thomas
    Thanks for that .
    I know that there'll be a new fibre drop from the pole outside my house (that's where the current copper is fed from )
    Hopefully it'll be an easy install .


    I assume I can use my existing phone and just plug it in to the new router ?
    Phone number stays the same ?


    Thanks


  • Options
    #5
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    ninja 12 wrote: »
    zep wrote: »
    New router will be provided by the installer, there will be a fibre line install required which will replace the copper line, as such your phone service will be VOIP.

    eir: Thomas wrote: »
    ninja 12 wrote: »
    Hi ,

    Over the weekend I ordered an upgrade from DSL to the eir fibre extreme 300 bundle including phone and calls .

    I have 2 questions I forgot to ask when I was on to sales -

    Is the new router sent by post / courier or is it brought by the installer ?

    Does the phone use my existing copper line or does it change to VOIP through the new router ?

    Thanks .
    Hi ninja 12,

    Thanks for getting in touch with us.

    The customer zep would be correct in what he is saying.

    Thanks

    Thomas
    Thanks for that .
    I know that there'll be a new fibre drop from the pole outside my house (that's where the current copper is fed from )
    Hopefully it'll be an easy install .


    I assume I can use my existing phone and just plug it in to the new router ?
    Phone number stays the same ?


    Thanks
    No problem. 

    Your existing phone number will stay the same and your existing cordless phone will work if it was purchased through ourselves. 

    Thanks 

    Tracey 


  • Options
    #6
    ninja 12
    Registered Users Posts: 954 ✭✭✭ninja 12


    eir: Tracey wrote: »
    No problem. 

    Your existing phone number will stay the same and your existing cordless phone will work if it was purchased through ourselves. 

    Thanks 

    Tracey 

    Thanks :)


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  • Options
    #7
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    ninja 12 wrote: »
    eir: Tracey wrote: »
    No problem. 

    Your existing phone number will stay the same and your existing cordless phone will work if it was purchased through ourselves. 

    Thanks 

    Tracey 

    Thanks :)
    No problem at all :)

    Thanks 

    Tracey 


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