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unable to check prepay voicemail from australia

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  • 27-04-2018 3:01pm
    #1
    jimhimself
    Closed Accounts Posts: 10 ✭


    so, i'm with eir (meteor) and on prepay. i have more than 20 euro credit. i've got a notification that i have a voicemail.

    my phone is connected to the optus network in australia. i don't seem to have access to any other networks.

    i ring 171 - message on my phone screen says call ended
    i ring my number (putting 5 after the prefix) - message on my phone screen says call ended

    i'm unable to connect to voicemail at all from my phone?


    as soon as i rang my number (putting 5 after the prefix) and then # and then my pin i was able to check my voicemail fine FROM AN AUSTRALIA MOBILE

    any ideas? is there known issues?

    thanks


Comments

  • Options
    #2
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    Did you ring 08x5 or 003538x5? Only the latter will work.


  • Options
    #3
    jimhimself
    Closed Accounts Posts: 10 ✭jimhimself


    assuming my number is 085 1234567 then i rang +353 85 5 1234567 from my phone


  • Options
    #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    jimhimself wrote: »
    assuming my number is 085 1234567 then i rang +353 85 5 1234567 from my phone
    Hi jimhimself ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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