€99 connection charge

Grab All Association

Ordered FTTH on Friday. Got confirmation email today with a €99 charge added. This was not mentioned during checking out at Friday. I assume this’ll be waived?

spix

Checking the FTTH bundles now and it does mention an installation fee of 99 euro. However this was not the case a few days ago, it used to be always free.

Its funny they are bragging about how discounted the installation fee is. "Normally 249, now 99" However its normally free.

Grab All Association

Bump

eir: Tracey

Grab All Association wrote: »

Bump

Hi there, 

The connection charge is normally free on a promotional basis. 

If you PM me your account number, full name on the account, email address and date of birth I'll clarify this for you. 

Thanks 

Tracey 

Grab All Association

DP not active apparently. What happens now?

eir: Tracey

Grab All Association wrote: »

DP not active apparently. What happens now?

Hi there, 

If the DP is not active, this will need to be sent off to our build team and they will work on getting this activated for you. I would have no timeframe on this I'm afraid. 

Thanks

Tracey 

Grab All Association

Got a call back. Forecast date 14th of June. Idk what they mean by a survey. The DP is < 3 metres away is pole at the fence. I assuming they think I need poles installed?

eir: Tracey

Grab All Association wrote: »

Got a call back. Forecast date 14th of June. Idk what they mean by a survey. The DP is < 3 metres away is pole at the fence. I assuming they think I need poles installed?

I'm glad to hear you have received a callback. 

A survey is carried out within 10 working days of an order being placed, a technician calls out and surveys the site to access the situation. 

The notes the technician left state that there is no light at the DP which means it needs to be activated, at present no poles are required. 

Thanks 

Tracey 

spix

Grab All Association wrote: »

Got a call back. Forecast date 14th of June. Idk what they mean by a survey. The DP is < 3 metres away is pole at the fence. I assuming they think I need poles installed?

Forecast date.. uh oh. I kept getting new forecast dates every time the current one was reached which went on for months and months. Was sold to me under the impression it was available right away however.


Do you already have a phone line with Eir? If not, make sure to not let them activate it before the fibre is ready or you'll be billed ~50 euro every month even if you don't use it.

Grab All Association

It’ll be in their interest to have it up and running by then. I’m out of contract for years with Vodafone on the landline. My 2 x mobile contracts are up in July and my Sky Q is finished in July

Potentially adding both mobile and TV to that order. Take note eir reps. Otherwise I’ll just re-enter new contracts with the mobile and Sky and only buy broadband from Eir.

Eh gringo!

eir: Tracey wrote: »

Grab All Association wrote: »

Bump

Hi there, 

The connection charge is normally free on a promotional basis. 

If you PM me your account number, full name on the account, email address and date of birth I'll clarify this for you. 

Thanks 

Tracey 

If i were moving in to a house with FTTH installed by the previous tenant do I still have to pay the 99 euro installation fee

eir: Tracey

Eh gringo! wrote: »

eir: Tracey wrote: »

Grab All Association wrote: »

Bump

Hi there, 

The connection charge is normally free on a promotional basis. 

If you PM me your account number, full name on the account, email address and date of birth I'll clarify this for you. 

Thanks 

Tracey 

If i were moving in to a house with FTTH installed by the previous tenant do I still have to pay the 99 euro installation fee

Hi Eh gringo!

The standard procedure when moving in is that the existing account is closed down and a new account is reopened under a different name so the charge would apply as a new account will be in place. 

Thanks 

Tracey 

Eh gringo!

eir: Tracey wrote: »

Eh gringo! wrote: »

eir: Tracey wrote: »

Grab All Association wrote: »

Bump

Hi there, 

The connection charge is normally free on a promotional basis. 

If you PM me your account number, full name on the account, email address and date of birth I'll clarify this for you. 

Thanks 

Tracey 

If i were moving in to a house with FTTH installed by the previous tenant do I still have to pay the 99 euro installation fee

Hi Eh gringo!

The standard procedure when moving in is that the existing account is closed down and a new account is reopened under a different name so the charge would apply as a new account will be in place. 

Thanks 

Tracey 

But if it is already installed why would their be an installation fee ??

eir: Tracey

Eh gringo! wrote: »

eir: Tracey wrote: »

Eh gringo! wrote: »

eir: Tracey wrote: »

Grab All Association wrote: »

Bump

Hi there, 

The connection charge is normally free on a promotional basis. 

If you PM me your account number, full name on the account, email address and date of birth I'll clarify this for you. 

Thanks 

Tracey 

If i were moving in to a house with FTTH installed by the previous tenant do I still have to pay the 99 euro installation fee

Hi Eh gringo!

The standard procedure when moving in is that the existing account is closed down and a new account is reopened under a different name so the charge would apply as a new account will be in place. 

Thanks 

Tracey 

But if it is already installed why would their be an installation fee ??

This would be an activation fee, once the service is cancelled a technician will be needed out to connect it up again. 

Thanks 

Tracey 

Grab All Association

I assume the projection date was missed

spix

eir: Tracey wrote: »

Eh gringo! wrote: »

eir: Tracey wrote: »

Eh gringo! wrote: »

eir: Tracey wrote: »

Grab All Association wrote: »

Bump

Hi there,

The connection charge is normally free on a promotional basis.

If you PM me your account number, full name on the account, email address and date of birth I'll clarify this for you.

Thanks

Tracey

If i were moving in to a house with FTTH installed by the previous tenant do I still have to pay the 99 euro installation fee

Hi Eh gringo!

The standard procedure when moving in is that the existing account is closed down and a new account is reopened under a different name so the charge would apply as a new account will be in place.

Thanks

Tracey

But if it is already installed why would their be an installation fee ??

This would be an activation fee, once the service is cancelled a technician will be needed out to connect it up again.

Thanks

Tracey

So you are saying you charge the same 99 installation fee for a complete new install requiring cabling etc as you do for an electronic activation which takes a few seconds. All other providers give either completely free reactivation or greatly reduced installation fee if you had a previous install done.

eir: Tracey

Grab All Association wrote: »

I assume the projection date was missed

Hi there, 

I've responded to your PM there now. 

Thanks 

Tracey