Eir,Is this a joke?

Steve F

Signed up for mobile Broadband today after checking with Eir on coverage.
Told I was well covered maybe even 4g
Look at the attachment showing speed test.Laughable "speed"
I watched as it got slower and slower from approx 7pm as people arrived home and turned on their laptops, smartphones etc.
Can Eir advise me what I have to do to cancel my contract please?
Thank you

molbloc

Signed up to eir and was told I would get 150 mb . I have only 9 or 10 mb. Eir fibre is outside my gate. I have been passed from technical service to customer service to sales department . I have been escorted from a store for using bad language. I am disgusted can anyone advise on a course of action?

Steve F

Believe it or not I would be happy with 9mb 😋 But 0.07mb is taking the pee
I either want a fix or cancellation please Eir

lifeandtimes

molbloc wrote: »

I have been escorted from a store for using bad language. I am disgusted can anyone advise on a course of action?

Maybe not use bad language for a start.

Whatever your issue cursing and blinding at staff who aren't the ones causing an issue for you don't deserve to be cursed at,especially in a store with other people and children about and then to be "escorted" from the store shows how bad you acted.

You catch more flys with honey than with viniger

Steve F

Yes,agree
I look forward to Eir's response tomorrow when they read my post and see the speed tests 🙄
I don't think anyone could disagree that the speed I am getting is totally unacceptable

Wanderer78

Steve F wrote:

Signed up for mobile Broadband today after checking with Eir on coverage. Told I was well covered maybe even 4g Look at the attachment showing speed test.Laughable "speed" I watched as it got slower and slower from approx 7pm as people arrived home and turned on their laptops, smartphones etc. Can Eir advise me what I have to do to cancel my contract please? Thank you

Surely you're covered under a cooling off period?

Steve F

I think that only applies to on line orders
I bought this in store
Dunno,let's see what Eir say tomorrow
Very disappointed.
I know coverage map is not a gaurantee of service but my area says "excellent 4g coverage"

Wanderer78

Steve F wrote:

I think that only applies to on line orders I bought this in store Dunno,let's see what Eir say tomorrow Very disappointed. I know coverage map is not a gaurantee of service but my area says "excellent 4g coverage"

Ah yes advertisement, the industry where all lies are accepted! I'd be surprised if you're not covered under cooling off

Steve F

Aye, maybe
Anyway, unless there is a vast improvement I'm cancelling

lifeandtimes

Steve F wrote: »

Aye, maybe
Anyway, unless there is a vast improvement I'm cancelling

What did the tech support say?

august12

Steve F wrote:

Signed up for mobile Broadband today after checking with Eir on coverage. Told I was well covered maybe even 4g Look at the attachment showing speed test.Laughable "speed" I watched as it got slower and slower from approx 7pm as people arrived home and turned on their laptops, smartphones etc. Can Eir advise me what I have to do to cancel my contract please? Thank you

Why do people sign up to a contract without first buying a pay as you go sim and checking if there is actually a good broadband signal,

Steve F

Unfortunately it was after 8pm when I realized how poor the speed was.They finish at 8pm

Steve F

august12 wrote: »

Why do people sign up to a contract without first buying a pay as you go sim and checking if there is actually a good broadband signal,

School boy error by me definitely
I wouldn't have a device to try an Eir SIM in
I do see your point .Feel a bit daft now
Everything looked promising tho with the 99% coverage blurb they put out plus the map showing me well covered

lifeandtimes

Steve F wrote: »

Unfortunately it was after 8pm when I realized how poor the speed was.They finish at 8pm

Their support is 24/7

The customer care closes at 8

Try 1890 260 260

Steve F

Thanks I will

fritzelly

You have mobile data and wifi turned on - if you have a mobile BB dongle then turn the mobile BB off and test it.
That data is flawed otherwise since there is no way to know which you are connecting over.

Steve F

You sure? The results show that I was using the modem

fritzelly

That image shows mobile data on H+ which is pretty crap at the best of times

Steve F

It shows the Huawei modem???

fritzelly

Steve F wrote: »

It shows the Huawei modem???

The image shows connecting over mobile data and what I presume to be wifi blocked

To be clear - we are talking about the mobile BB dongle and not just using a phone for BB over mobile data usage?

Steve F

The screen shot was taken AFTER I had run the speed test and turned the modem off

fritzelly

Steve F wrote: »

The screen shot was taken AFTER I had run the speed test and turned the modem off

Your screenshot is showing you using mobile data on H+ which is so crappy you can barely download a webpage

Steve F

fritzelly wrote: »

The image shows connecting over mobile data and what I presume to be wifi blocked

To be clear - we are talking about the mobile BB dongle and not just using a phone for BB over mobile data usage?

Yes,a dongle.Look further down the screen you will see Huawei ðŸ˜

fritzelly

Steve F wrote: »

fritzelly wrote: »

The image shows connecting over mobile data and what I presume to be wifi blocked

To be clear - we are talking about the mobile BB dongle and not just using a phone for BB over mobile data usage?

Yes,a dongle.Look further down the screen you will see Huawei ðŸ˜

See post above - you should be on wifi then, not mobile data

lifeandtimes

fritzelly wrote: »

See post above - you should be on wifi then, not mobile data

He's right.

Turn off your mobile phone data and connect to the dongle on Wi-Fi only. Your phone could have crap coverage the but the dongle may be better.

Also note that if more people are connected to the same dongle it will slow it down some.

They're support should be able to help you though

Steve F

I am on WIFI
It shows H+ because that was what I was on when I took the screen shot

fritzelly

Steve F wrote: »

I am on WIFI
It shows H+ because that was what I was on when I took the screen shot

Ahh I get you now, should be no problem returning it

fritzelly

Try three maybe

http://siteviewer.comreg.ie

Steve F

fritzelly wrote: »

Try three maybe

http://siteviewer.comreg.ie

Tried Three last week
Even worse than Eir coverage 
Eircode is A91 A008 out in sticks

Ten Pin

Remove that Eircode, everyone can see where you live

lifeandtimes

Ten Pin wrote: »

Remove that Eircode, everyone can see where you live

and do what? with coverage that bad no one will go near there :D