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Eir,Is this a joke?

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2

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    #32
    Steve F
    Registered Users Posts: 1,852 ✭✭✭Steve F


    lifeandtimes wrote: »
    Ten Pin wrote: »
    Remove that Eircode, everyone can see where you live
    and do what? with coverage that bad no one will go near there :D
    It's OK Ten Pin, Thousands of people already know where I live. I don't class my Eircode as sensitive material and it will help Eir pinpoint my exact location


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    #33
    Steve F
    Registered Users Posts: 1,852 ✭✭✭Steve F


    lifeandtimes wrote: »
    Ten Pin wrote: »
    Remove that Eircode, everyone can see where you live
    and do what? with coverage that bad no one will go near there :D
    Ha ha very true 


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    #34
    Squatter
    Closed Accounts Posts: 1,841 ✭✭✭Squatter


    Steve F wrote: »
    lifeandtimes wrote: »
    Ten Pin wrote: »
    Remove that Eircode, everyone can see where you live
    and do what? with coverage that bad no one will go near there :D
    It's OK Ten Pin, Thousands of people already know where I live. I don't class my Eircode as sensitive material and it will help Eir pinpoint my exact location
    But maybe some unscrupulous individual might break in to your gaff in the dead of night and steal your shiny new eir modem and/or dongle!


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    #35
    Steve F
    Registered Users Posts: 1,852 ✭✭✭Steve F


    Ha,ha.They will have to get passed the alarms and 2 Guard dogs first


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    #36
    lifeandtimes
    Closed Accounts Posts: 2,021 ✭✭✭lifeandtimes


    Squatter wrote: »
    But maybe some unscrupulous individual might break in to your gaff in the dead of night and steal your shiny new eir modem and/or dongle!

    Burglars must be hard pressed if they're going for modems in locations with crap coverage haha


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    #37
    Steve F
    Registered Users Posts: 1,852 ✭✭✭Steve F


    They steal them and sell them to people in good coverage areas......like ......DUBLIN !!!


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    #38
    fritzelly
    Registered Users Posts: 17,521 ✭✭✭✭fritzelly


    The school down the road from you can get 17Mb DSL - you should be able to get similar if yoiu have a line already installed (depending on the line quality)


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    #39
    corks finest
    Registered Users Posts: 8,691 ✭✭✭corks finest


    molbloc wrote: »
    Signed up to eir and was told I would get 150 mb . I have only 9 or 10 mb. Eir fibre is outside my gate. I have been passed from technical service to customer service to sales department . I have been escorted from a store for using bad language. I am disgusted can anyone advise on a course of action?
    welcome to inept eir


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    #40
    Steve F
    Registered Users Posts: 1,852 ✭✭✭Steve F


    Our line is copper bell wire .80mb download
    Stonetown school next door to us have a net one dish on their boiler house roof
    Net1 mast is blocked by trees for us
    Thanks for all your help Fritzelly 


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    #41
    fritzelly
    Registered Users Posts: 17,521 ✭✭✭✭fritzelly


    Steve F wrote: »
    Our line is copper bell wire .80mb download
    Stonetown school next door to us have a net one dish on their boiler house roof
    Net1 mast is blocked by trees for us
    Thanks for all your help Fritzelly 
    Strange your download speed would be so bad, maybe get them to double check it - maybe hope they continue the FTTH a bit further down the road to you


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    #42
    Steve F
    Registered Users Posts: 1,852 ✭✭✭Steve F


    Yeah Fitzelly The fibre line was run past our house May 17 then open Eir pulled out before deployment
    So close,so far


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    #43
    Steve F
    Registered Users Posts: 1,852 ✭✭✭Steve F


    OK.So,let the Eir Reps get their Coffee's/Tea's and lets standby for some serious help :0)


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    #44
    Steve F
    Registered Users Posts: 1,852 ✭✭✭Steve F


    Anyone from Eir like to help me out?
    See attached as a reminder
    Thanks


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    #45
    spix
    Registered Users Posts: 2,577 ✭✭✭spix


    Steve F wrote: »
    Anyone from Eir like to help me out?
    See attached as a reminder
    Thanks
    I don't think these Eir reps can help. I've noticed they get replaced frequently with new names. Either they quit from being bombared by customers and know they can do nothing to help except express their apologies for the inconveniences caused and ask for your account details. Or they attempt to help and get fired for doing it.


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    #46
    lifeandtimes
    Closed Accounts Posts: 2,021 ✭✭✭lifeandtimes


    spix wrote: »
    Steve F wrote: »
    Anyone from Eir like to help me out?
    See attached as a reminder
    Thanks
    Or they attempt to help and get fired for doing it.
    what are you talking about? Have you any evidence to back up this claim?


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    #47
    spix
    Registered Users Posts: 2,577 ✭✭✭spix


    lifeandtimes wrote: »
    spix wrote: »
    Steve F wrote: »
    Anyone from Eir like to help me out?
    See attached as a reminder
    Thanks
    Or they attempt to help and get fired for doing it.
    what are you talking about? Have you any evidence to back up this claim?
    I said either or. Why else do the reps keep changing? I've spoken to at least 3 different ones who are no longer one of the 4 available and none of them have ever been able to help me with anything except expressing apologies and asking for account details. Where is Adam, Anna, Leanne, Tony, Kevin and maybe even others all gone in the past few months? I'd love to be proven wrong by one of them helping my current situation. Waiting replies from Thomas and or Tracey.


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    #48
    Steve F
    Registered Users Posts: 1,852 ✭✭✭Steve F


    Just want help with either improving signal or cancellation process
    Steve 


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    #49
    lifeandtimes
    Closed Accounts Posts: 2,021 ✭✭✭lifeandtimes


    spix wrote: »
    lifeandtimes wrote: »
    spix wrote: »
    Steve F wrote: »
    Anyone from Eir like to help me out?
    See attached as a reminder
    Thanks
    Or they attempt to help and get fired for doing it.
    what are you talking about? Have you any evidence to back up this claim?
    I said either or. Why else do the reps keep changing?
    Becuase maybe they have moved to a different section by choice or have been redeployed, do you get the same customer service agent everytime you call into a place? Bit of a ridiculous claim to make just because the same name isnt here, the Eir forum has been here for years, doubt people want to stay in customer service for years


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    #50
    spix
    Registered Users Posts: 2,577 ✭✭✭spix


    lifeandtimes wrote: »
    spix wrote: »
    lifeandtimes wrote: »
    spix wrote: »
    Steve F wrote: »
    Anyone from Eir like to help me out?
    See attached as a reminder
    Thanks
    Or they attempt to help and get fired for doing it.
    what are you talking about? Have you any evidence to back up this claim?
    I said either or. Why else do the reps keep changing?
    Becuase maybe they have moved to a different section by choice or have been redeployed, do you get the same customer service agent everytime you call into a place? Bit of a ridiculous claim to make just because the same name isnt here, the Eir forum has been here for years, doubt people want to stay in customer service for years
    Have you had a good experience with any Eir reps here where they have been helpful to you? From my experience and various other disgruntled customers thread I've read, this forum is nothing more than a charade. I hope I can be proven wrong however. Waiting replies to my PM's.


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    #51
    spix
    Registered Users Posts: 2,577 ✭✭✭spix


    Steve F wrote: »
    Just want help with either improving signal or cancellation process
    Steve
    I'll give you some real advice as it seems the reps don't know what to say.

    There's different bands used in Ireland for 3g and 4g data.

    Usually if you are in a rural area, you will be using the lower freqency bands as these extend to further distances than the shorter bands. However they don't penetrate walls well so indoors will usually have hopeless speed or you'll have to try move the modem around to find a good spot. If moving it doesn't help, don't count on those speeds ever improving.


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    #52
    Steve F
    Registered Users Posts: 1,852 ✭✭✭Steve F


    Thanks
    I tried putting modem in the window but to no avail
    Maybe I should hang it out the window ha ha 


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    #53
    spix
    Registered Users Posts: 2,577 ✭✭✭spix


    Steve F wrote: »
    Thanks
    I tried putting modem in the window but to no avail
    Maybe I should hang it out the window ha ha 
    Been there, done that :)

    I've tried all mobile data providers before, meteor/eir was the worst of the lot for my location at least. Same as you was told on their coverage map it should fine but was pretty much unusable. I found one good spot but would only work sporadically.


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    #54
    Steve F
    Registered Users Posts: 1,852 ✭✭✭Steve F


    spix wrote: »
    Steve F wrote: »
    Thanks
    I tried putting modem in the window but to no avail
    Maybe I should hang it out the window ha ha 
    Been there, done that :)

    I've tried all mobile data providers before, meteor/eir was the worst of the lot for my location at least. Same as you was told on their coverage map it should fine but was pretty much unusable. I found one good spot but would only work sporadically.
    Are you Louth?


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    #55
    spix
    Registered Users Posts: 2,577 ✭✭✭spix


    Steve F wrote: »
    spix wrote: »
    Steve F wrote: »
    Thanks
    I tried putting modem in the window but to no avail
    Maybe I should hang it out the window ha ha 
    Been there, done that :)

    I've tried all mobile data providers before, meteor/eir was the worst of the lot for my location at least. Same as you was told on their coverage map it should fine but was pretty much unusable. I found one good spot but would only work sporadically.
    Are you Louth?
    Nope, Waterford


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    #56
    Steve F
    Registered Users Posts: 1,852 ✭✭✭Steve F


    Where do I go from here?
    Return to the store I got it from or...
    Help me out here Eir Reps
    4 and a half hours and no help
    Steve


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    #57
    fritzelly
    Registered Users Posts: 17,521 ✭✭✭✭fritzelly


    Steve F wrote: »
    Where do I go from here?
    Return to the store I got it from or...
    Help me out here Eir Reps
    4 and a half hours and no help
    Steve
    Just go back to the store, could be waiting forever for a response here.
    You've got justification in that the speeds are not up to scratch - there isn't anything that can be done to make it faster
    Did you try and get your line prequal with eir again - if the school can get those speeds you should be similar


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    #58
    Steve F
    Registered Users Posts: 1,852 ✭✭✭Steve F


    Thanks for your help Fritzelly
    I'm thick...I have no idea what you mean by asking Eir to prequal my line.Explain like you are talking to a 12 yo...what do I have to do? Where do I call? We dropped the landline a few years ago


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    #59
    fritzelly
    Registered Users Posts: 17,521 ✭✭✭✭fritzelly


    Steve F wrote: »
    Thanks for your help Fritzelly
    I'm thick...I have no idea what you mean by asking Eir to prequal my line.Explain like you are talking to a 12 yo...what do I have to do? Where do I call? We dropped the landline a few years ago
    You would need to get the line reactivated with the precise intention of getting BB (ie tell the sales guy this), then they can prequal the line to see what speeds you can get on DSL (looks like the area has Fibre to the Cabinet but you are near the distance limit for it)
    If BB is not possible then just cancel the line, the tech himself may already know when he calls out prior to installing the line if it will be worth it for the speeds.


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    #60
    Tzardine
    Registered Users Posts: 3,884 ✭✭✭Tzardine


    Steve F wrote: »
    Where do I go from here?
    Return to the store I got it from or...
    Help me out here Eir Reps
    4 and a half hours and no help
    Steve
    The response time for the reps here is 14 hours. After which you will get a generic response asking you to PM your account details, then its another 14 hours to get a response to that.

    Get on the phone to them. You will get the same response , and unfortunately it wont be good. You will be told that you  need to pay an early termination fee.

    Been through it before with them.


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    #61
    Steve F
    Registered Users Posts: 1,852 ✭✭✭Steve F


    Just spoke to Orla on 1901 She told me I am entitled to 14 days cooling off and can just take it back to the store and get it cancelled
    Can Eir Reps confirm this is correct before I make the journey over the next few days please
    Thanks
    Steve


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