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Bill seems to have gone up €6, told on phone it wouldn't ?

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  • 03-05-2018 8:03pm
    #1
    DubInTheWest
    Registered Users Posts: 408 ✭✭


    Hi there I have a question regarding my bill. I just noticed this evening that it is €113 for my bundle. In the past it was always €107. Can you explain why it has gone up please ?

    I did see on the boards bargain alerts that there was going to be a price increase and eir was sending out letters to their customers and people could end their contract if they were not happy with the increase. Well when I saw in bargain alerts I rang eir and was told over the phone that my current bundle would not being increasing so I would not be eligible to end my contract.

    I never got any letter from eir, so why has my bill went higher by €6 ?

    Thanks in Advance 


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    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    DubInTheWest wrote: »
    Hi there I have a question regarding my bill. I just noticed this evening that it is €113 for my bundle. In the past it was always €107. Can you explain why it has gone up please ?

    I did see on the boards bargain alerts that there was going to be a price increase and eir was sending out letters to their customers and people could end their contract if they were not happy with the increase. Well when I saw in bargain alerts I rang eir and was told over the phone that my current bundle would not being increasing so I would not be eligible to end my contract.

    I never got any letter from eir, so why has my bill went higher by €6 ?

    Thanks in Advance 
    Hi DubInTheWest ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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