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Email Address Customer Care

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  • 04-05-2018 10:09am
    #1
    boardzz
    Registered Users Posts: 861 ✭✭✭


    Hi,

    I'm having an issue with Eir charging me the wrong price for my bundle that I signed up for.
    I have already sent a PM here and you told me to phone 1901
    1901 told me that I'm wrong and the bill is correct
    The same representative sent me an email of my bundle, I replied to the email stating that is the incorrect bundle and sent a screenshot of the bundle I selected on the website. That was a week ago and I haven't got a reply.

    I want to make written contact with Eir.
    I don't want to call 1901.

    Can you provide a way that I can make written contact with Eir regarding this issue please


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    #2
    spix
    Registered Users Posts: 2,577 ✭✭✭spix


    boardzz wrote: »
    Hi,

    I'm having an issue with Eir charging me the wrong price for my bundle that I signed up for.
    I have already sent a PM here and you told me to phone 1901
    1901 told me that I'm wrong and the bill is correct
    The same representative sent me an email of my bundle, I replied to the email stating that is the incorrect bundle and sent a screenshot of the bundle I selected on the website. That was a week ago and I haven't got a reply.

    I want to make written contact with Eir.
    I don't want to call 1901.

    Can you provide a way that I can make written contact with Eir regarding this issue please
    https://www.eir.ie/logacomplaint.jsp

    I spoke to their live chat today looking for a direct email and was basically told its under construction and can only use this to contact them by email


  • Options
    #3
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    boardzz wrote: »
    Hi,

    I'm having an issue with Eir charging me the wrong price for my bundle that I signed up for.
    I have already sent a PM here and you told me to phone 1901
    1901 told me that I'm wrong and the bill is correct
    The same representative sent me an email of my bundle, I replied to the email stating that is the incorrect bundle and sent a screenshot of the bundle I selected on the website. That was a week ago and I haven't got a reply.

    I want to make written contact with Eir.
    I don't want to call 1901.

    Can you provide a way that I can make written contact with Eir regarding this issue please
    If you would like to raise an issue in writing you can send it to the address below, your issue will be reviewed and we will contact you within 48hrs of receipt of your letter
    eir
    7th Floor
    Telephone House
    Marlborough Street
    Dublin 1
     
    Please ensure you include the following information:
     
    1. Your eir account number
    2. Full name and address
    3. email address
    4. Nature of complaint

    5. Preferred method of contact.

    Thanks

    Thomas


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