Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Complaint process

Options
  • 08-05-2018 9:17pm
    #1
    Enzokk
    Registered Users Posts: 5,696 ✭✭✭


    Could anyone advise the process regarding a complaint of unpaid fees on an account? Its a long story about withdrawal notice on an account that has no withdrawal notice, then due to that there is now unpaid fees that is charged to the account. Seeing that the branch said their hands were tied to do anything on Friday when we were in the branch to try and withdraw money, I have zero confidence that the branch will be in any position to make any kind of decision or provide resolution in any way.


Comments

  • Options
    #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi Enzokk,

    Thanks for contacting us here on Boards.ie.

    We're sorry to hear this. For information on how to raise a formal complaint, please see here.

    If we can help with anything here, please let us know.

    Thanks
    Tara


Advertisement