How can I set up banking online?

Sleeper12

I spent the last 30 minutes on hold trying to set up online banking.  It's nuts. You have stupid recordings of the wonderful things I can do on 365 banking but not a single one to tell me how much longer I'll be waiting or where I am in the quque. I gave up after 30 minutes because I had no Idea how long i'd be waiting. When I made the call it said 5 minute wait.


Ok so phone is out of the question. I am autistic & phones are stressfull at the best of times but I'm not able for the 30 minute hold. 

Can I set it up online? Can you set it up for me?

Bank of Ireland: Tara

Hi Sleeper12,


Thanks for contacting us here on Boards.ie.


Sorry to hear you had difficulty getting through the phone options. If you've recently opened your account you should have received a text message advising how you can self-register for online banking in the phone self-service system. You can also call 0818365365 and select option 1 for Personal, then option 2 to register for online banking or for help with your 365 PIN, then option it's 1 to register for online banking. This can't be done online or through this forum.


Thanks
Tara

Sleeper12

Bank of Ireland: Tara wrote: »

Hi Sleeper12,


Thanks for contacting us here on Boards.ie.


Sorry to hear you had difficulty getting through the phone options. If you've recently opened your account you should have received a text message advising how you can self-register for online banking in the phone self-service system. You can also call 0818365365 and select option 1 for Personal, then option 2 to register for online banking or for help with your 365 PIN, then option it's 1 to register for online banking. This can't be done online or through this forum.


Thanks
Tara

I've tried all of that.

Can I suggest changing the recorded messages while on hold to inform the caller where they are in the queue & roughly how long they will be waiting

Bank of Ireland: Tara

Hi Sleeper12,

Thanks for the suggestion, we'll ensure to pass this on. Can you please let us know, is this a new account you've opened and if so, did you receive the text with instructions on how to register?

Tara

Sleeper12

Bank of Ireland: Tara wrote:

Thanks for the suggestion, we'll ensure to pass this on. Can you please let us know, is this a new account you've opened and if so, did you receive the text with instructions on how to register?

This acc was opened in 1985. I used online banking from the late 90s but this one got blocked about 5 years ago. Three failed attempts & I was locked out. Like I said I'm autistic and find phones difficult.

I'll see if I can get someone to phone up for me.

Bank of Ireland: Tara

Hi Sleeper12,

For help with setting this up, you can call into any branch with photo id and an adviser will contact the phone team for you. We wouldn't be able to speak to a third party to register your account.

Thanks
Tara