Car damaged by eir cable

iliuzel

Hi

My car has been damaged by a hanging eir cable and although we have logged a fault (14224757) and sent letter with all details and photos to a eir person in HSQ over 2 weeks ago, we have not received any reply back.
It is unusual that you don't have a phone number for these cases, just a contact person name in HSQ which is not even acknowledging the case.
Please let me know how we could speed up this process as the car has to be fixed.

Thanks
Luiza

eir: Thomas

iliuzel wrote: »

Hi

My car has been damaged by a hanging eir cable and although we have logged a fault (14224757) and sent letter with all details and photos to a eir person in HSQ over 2 weeks ago, we have not received any reply back.
It is unusual that you don't have a phone number for these cases, just a contact person name in HSQ which is not even acknowledging the case.
Please let me know how we could speed up this process as the car has to be fixed.

Thanks
Luiza

Hi  iliuzel ,

Thank you for contacting us here.

I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused.

Unfortunately, I do not have access to speed this up through this channel, I'm very sorry and am hoping this is resolved as soon as possible.

Thanks

Thomas

iliuzel

eir: Thomas wrote: »

iliuzel wrote: »

Hi

My car has been damaged by a hanging eir cable and although we have logged a fault (14224757) and sent letter with all details and photos to a eir person in HSQ over 2 weeks ago, we have not received any reply back.
It is unusual that you don't have a phone number for these cases, just a contact person name in HSQ which is not even acknowledging the case.
Please let me know how we could speed up this process as the car has to be fixed.

Thanks
Luiza

Hi  iliuzel ,

Thank you for contacting us here.

I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused.

Unfortunately, I do not have access to speed this up through this channel, I'm very sorry and am hoping this is resolved as soon as possible.

Thanks

Thomas

Hi Thomas

Could you chase this for us internally and confirm that has been received and is being processed? As well as provide a case number?

Regards
Luiza

eir: Thomas

iliuzel wrote: »

eir: Thomas wrote: »

iliuzel wrote: »

Hi

My car has been damaged by a hanging eir cable and although we have logged a fault (14224757) and sent letter with all details and photos to a eir person in HSQ over 2 weeks ago, we have not received any reply back.
It is unusual that you don't have a phone number for these cases, just a contact person name in HSQ which is not even acknowledging the case.
Please let me know how we could speed up this process as the car has to be fixed.

Thanks
Luiza

Hi  iliuzel ,

Thank you for contacting us here.

I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused.

Unfortunately, I do not have access to speed this up through this channel, I'm very sorry and am hoping this is resolved as soon as possible.

Thanks

Thomas

Hi Thomas

Could you chase this for us internally and confirm that has been received and is being processed? As well as provide a case number?

Regards
Luiza

Hi Luiza, 

we do not deal with logged faults or complaints here through this channel.

I would reccomend calling 1800 200 481 and this will get you through to an agent from our complaints team.


Thanks


Thomas

Pkiernan

iliuzel wrote: »

Hi

My car has been damaged by a hanging eir cable and although we have logged a fault (14224757) and sent letter with all details and photos to a eir person in HSQ over 2 weeks ago, we have not received any reply back.
It is unusual that you don't have a phone number for these cases, just a contact person name in HSQ which is not even acknowledging the case.
Please let me know how we could speed up this process as the car has to be fixed.

Thanks
Luiza

Did you drive in to a cable that was hanging down, or did it fall on to your car?

iliuzel

Pkiernan wrote: »

iliuzel wrote: »

Hi

My car has been damaged by a hanging eir cable and although we have logged a fault (14224757) and sent letter with all details and photos to a eir person in HSQ over 2 weeks ago, we have not received any reply back.
It is unusual that you don't have a phone number for these cases, just a contact person name in HSQ which is not even acknowledging the case.
Please let me know how we could speed up this process as the car has to be fixed.

Thanks
Luiza

Did you drive in to a cable that was hanging down,  or did it fall on to your car?

felt on the car and damaged paint, front light and mirror.

iliuzel

Pkiernan wrote: »

iliuzel wrote: »

Hi

My car has been damaged by a hanging eir cable and although we have logged a fault (14224757) and sent letter with all details and photos to a eir person in HSQ over 2 weeks ago, we have not received any reply back.
It is unusual that you don't have a phone number for these cases, just a contact person name in HSQ which is not even acknowledging the case.
Please let me know how we could speed up this process as the car has to be fixed.

Thanks
Luiza

Did you drive in to a cable that was hanging down,  or did it fall on to your car?

felt on the car and damaged paint in multiple places, front light and mirror.

elperello

Solicitor needed.