Eir rural FTTH thread II

babi-hrse

Passatb7 wrote: »

New poles erected and phone line repaired last Thursday.Mount bracket for DP box erected on pole today.Fibre cable run of about 200 meters will have to be replaced and spliced.Seems fibre line repairs are much slower than old copper lines.Feels like waiting for ftth rollout to arrive all over again😡

They would be copper lines are find broken bit attach new cable and recrimp pairs done and dusted fibre cable requires a specialised team to splice dozens of pairs on each side correctly pair them and fuse them then check each one for issues on a very in demand crew who have a target to complete. I do fibre but even I couldn't fix a downed network it's a whole other area of work with less crews.

tsue921i8wljb3

medoc wrote: »

As a matter of interest what’s the procedure for completing an area? We now have the fibre run on the poles. What’s next, do they place all the black boxes on the poles in one go and come back and splice? Or install the box and splice at the same time? How long generally does it take to connect each box?

DPs (boxes) fitted and splicing at the same time I believe. Generally a couple of days to complete an area. They are quite quick.

medoc

Dominique Loud Waistband wrote: »

DPs (boxes) fitted and splicing at the same time I believe. Generally a couple of days to complete an area. They are quite quick.

That’s great to hear. I’m like a kid waiting for Christmas except not knowing what date it’s on.

Mango Joe

Hi All,

Just a quick question please, our Eir cable is very loosely strung from the pole close enough to the corner of the front boundary of the garden to the gable end of the house - It droops along the length of its run and is pretty poor.

I'd be worried about something happening it or it getting damaged in high winds once fibre is installed. Also the house alarm monitoring goes over this cable.

On reading this thread it seems as if a lot of people have dug trenches for ducting run to the nearest pole and run their cable through this?

Should I be doing this?

I'm confused about where the ducting then enters the house and where to bring it on the Eir pole side?

Appreciate any thoughts etc please!

cnocbui

In my case ducting goes to the foot of a pole on my property. It's likely the fibre would take the same route as the existing phone line. You can elect to keep that active for the alarm. I believe houses constructed after a certain date were supposed to have ducting put in place for a phone line. If such existed, that would be how fibre ought to enter a house. In my case it's wedged in an expansion joint in the concrete then enters via hole in the wall in a boiler room and then rises up and into the loft space.

Putting ducting in would probably require there to be a pole on your property or very close to it.

turbbo

cnocbui wrote: »

In my case ducting goes to the foot of a pole on my property. It's likely the fibre would take the same route as the existing phone line. You can elect to keep that active for the alarm. I believe houses constructed after a certain date were supposed to have ducting put in place for a phone line. If such existed, that would be how fibre ought to enter a house. In my case it's wedged in an expansion joint in the concrete then enters via hole in the wall in a boiler room and then rises up and into the loft space.

Line runs to a pole in front of my house. Only worrying thing is the line that runs to the pole comes from a neighbours house through trees. Always gave trouble with the old copper line(anytime there was a storm), I'm sure it will be no better with fibre - and I don't see them doing anything different this time around either. :eek:

cnocbui

Sounds like your only option is to make sure the trees are trimmed. Fibre shouldn't be as troublesome as copper as it isn't subject to corrosion and such. However, it is way harder and longer to fix if there is physical damage to a line. They tend to string the fibre cable very tight.

turbbo

cnocbui wrote: »

Sounds like your only option is to make sure the trees are trimmed. Fibre shouldn't be as troublesome as copper as it isn't subject to corrosion and such. However, it is way harder and longer to fix if there is physical damage to a line. They tend to string the fibre cable very tight.

They could come up the other side of road on a pole and run from there - it's an empty field. Would rather they road cut but don't think that will happen either.

Pangea

Pangea wrote: »

Rang up Eir loyalty team and got €20 off the bill each month for next 12 months and got the FUP removed

Got my latest bill and charged €15.64 for going over the FUP which they told me I no longer had, bloody ripping :mad:

Marlow

Pangea wrote: »

Got my latest bill and charged €15.64 for going over the FUP which they told me I no longer had, bloody ripping :mad:

They're just trying to claw the 20 EUR discount back.

/M

Gonzo

Pangea wrote: »

Got my latest bill and charged €15.64 for going over the FUP which they told me I no longer had, bloody ripping :mad:

no more Eir Support on boards to question this either, of course Eir got rid of their boards support and their community forums in order to'improve customer service'. Now it's either and endless waiting game on the phone to customer support or somehow trying to message them through twitter or facebook.

Pangea

Gonzo wrote: »

no more Eir Support on boards to question this either, of course Eir got rid of their boards support and their community forums in order to'improve customer service'. Now it's either and endless waiting game on the phone to customer support or somehow trying to message them through twitter or facebook.

I wasnt aware of that, 1901 closed now till tueday aswell and the online chat is pretty useless as they dont have the power to make any big changes to your account.

cnocbui

Message them stating you have contacted your bank and cancelled the direct debit mandate until they sort it.

I once had an amazing time as an executor dealing with a company which said they wouldn't dream of believing their customer was dead and wanted me to write to them using my own blood as ink and wouldn't believe what I had written in blood unless I also sent the original death certificate as well - certified copy was unacceptable. I then told them to take FF at a rolling doughnut as I had cancelled the direct debit and was just informing them out of courtesy.

I won.

Pangea

cnocbui wrote: »

Message them stating you have contacted your bank and cancelled the direct debit mandate until they sort it.

I once had an amazing time as an executor dealing with a company which said they wouldn't dream of believing their customer was dead and wanted me to write to them using my own blood as ink and wouldn't believe what I had written in blood unless I also sent the original death certificate as well - certified copy was unacceptable. I then told them to take FF at a rolling doughnut as I had cancelled the direct debit and was just informing them out of courtesy.

I won.

Thanks but I dont pay by DD for scenarios exactly like this!

Marlow

cnocbui wrote: »

I once had an amazing time as an executor dealing with a company which said they wouldn't dream of believing their customer was dead

That's easily fixed though. Point them at the death notice. Disgraceful behavior from their side non the less.

/M

Marlow

Pangea wrote: »

Thanks but I dont pay by DD for exactly scenarios like this!

You do know, that when SEPA DD came in, you have 3 months where you can pull the money back .. no questions asked ? Direct Debit is the most convenient and safest way to pay these days. Especially to the consumer.

/M

Pangea

Marlow wrote: »

You do know, that when SEPA DD came in, you have 3 months where you can pull the money back .. no questions asked ? Direct Debit is the most convenient and safest way to pay these days. Especially to the consumer.

/M

No I didnt know anything about that, Call me oldschool but I prefer paying for something when it needs paying.
How do you go about pulling the money back, contact the bank?

Marlow

Pangea wrote: »

How do you go about pulling the money back, contact the bank?

Yep. Contact the bank and they'll have to sort it. They actually always had to, but used to sort of ignore that and tended to fob you off.

With the introduction of SEPA, the rules were clearly defined all across Europe and all of the banks had to agree to honor that system.

/M

AirBiscuit

Mango Joe wrote: »

Hi All,

Just a quick question please, our Eir cable is very loosely strung from the pole close enough to the corner of the front boundary of the garden to the gable end of the house - It droops along the length of its run and is pretty poor.

I'd be worried about something happening it or it getting damaged in high winds once fibre is installed. Also the house alarm monitoring goes over this cable.

I have a different install, an unused Eir cable through a (now blocked) duct.
A replacement pole had to installed. When installing the new pole the old copper was pulled tight without me asking.

Not sure what the KN policy is on touching copper but there's no harm asking them on the sly to tighten things up as much as they can while they're stringing the fibre as far as the duct pole.

Marlow

AirBiscuit wrote: »

Not sure what the KN policy is on touching copper but there's no harm asking them on the sly to tighten things up as much as they can while they're stringing the fibre as far as the duct pole.

They can't remove nor tamper with the existing copper.

/M

babi-hrse

If ya ask him nicely when he has the ladder out if he can pick up the slack on it he shouldn't have an issue he just won't cut it and trim the length because that puts him in hock for a line that may have a fault on it (open eirs view tends to be you touch it you bought it) if kn does anything with a customers line especially a 20 year old line with a growing list of faults open eir ends up being able to pass the buck onto kn to fix. It doesn't always happen but it has happened on occasion where kn just put a phone socket or dsl extension port in and ended up getting a fault out for the entire line to fix for free. Which is largely why they won't touch anything their not paid to. Taking up slack is fairly easy to do yourself you just unwrap the line from the curlie-wurlie/pigtail grab the line tight and rewrap it you'd have it done in less than 2 minutes tops no tools required.

Andy From Sligo

more than me job's worth guvnor'

I suppose you always get in all organisations a jobsworth that does everything to the book. - when i have had different people out to repair PSTN phone lines in the past , some engineers have been more accommodating than others - must be the same with other engineers whether it be telecommunications or ESB or whoever , some maybe more flexible to the customers requirements than others.... sometimes if the customer is nice and not an ars*hole then they may go that extra length ... if not maybe a little bribe will help lol

DubInTheWest

turbbo wrote: »

Line runs to a pole in front of my house. Only worrying thing is the line that runs to the pole comes from a neighbours house through trees. Always gave trouble with the old copper line(anytime there was a storm), I'm sure it will be no better with fibre - and I don't see them doing anything different this time around either. :eek:

They won't run it through it trees at all. I had a copper wire running through lots of trees for years and the first guy that came out said no way. He advised me to get a loppers from lidl and cut branches for the next crew that came out. I did as he said and did my best. The next crew didn't want to do it even with what I had cut and it was a lot. The guy was very decent and did a bit of sawing with his own hand saw and I got it installed.

cnocbui wrote: »

Sounds like your only option is to make sure the trees are trimmed. Fibre shouldn't be as troublesome as copper as it isn't subject to corrosion and such. However, it is way harder and longer to fix if there is physical damage to a line. They tend to string the fibre cable very tight.

This 100%. The guy told me there is glass in the fibre cable and as cnocbui said, it will have to be replaced fully if damaged badly. Trees will have to be trimmed with about 1.5 foot squared around where the wire will be. I think the official is 3ft squared but maybe babi-hrse or marlow will confirm that ?

Marlow

1m clearance where the cable is going to be strung. So no branch or anything in the way.

If that is not done, the engineer will simply walk away.

The only way to avoid this is to run a duct from the house to the pole.

/M

turbbo

Marlow wrote: »

1m clearance where the cable is going to be strung. So no branch or anything in the way.

If that is not done, the engineer will simply walk away.

The only way to avoid this is to run a duct from the house to the pole.

/M

There is already a duct from pole in my garden to the house - the problem is the way the POTS line was ran to that pole - from adjacent neighbours house running through trees that are in the neighbours garden - i.e I don't have the option to cut them.
I guess I'll see what they will do - hopefully soon enough.

babi-hrse

Lot of blustering on today FM regarding ftth tender. It was put to the spokesperson why it's not going to be state infrastructure as the state is paying for it and the spokesperson sped up and started saying not a whole lot other than it would just be the fibre optic cable that would be gifted that's a pretty big issue. As from what I understand from a discussion with Marlow that cable can carry many mediums across and could even work cross platform if the state just ran and owned the cables nobody would be left behind it would just be up to the providers to attach end to backbone network and they could rent access to state fibre. Then maybe there would be no need for wayleave fibre line could span across fields to reach otherwise unacessable areas
Or just give it to the esb

Airwire: MartinL

We have updated the database for OpenEIR FTTC/FTTH today.

It can be found at https://www.airwire.ie/avail

limktime

Airwire: MartinL wrote: »

We have updated the database for OpenEIR FTTC/FTTH today.

It can be found at https://www.airwire.ie/avail

Hi Martin,

any chance you'd check my PMs?

Thanks

pegasus1

Airwire: MartinL wrote: »

We have updated the database for OpenEIR FTTC/FTTH today.

It can be found at https://www.airwire.ie/avail

Why didn't you wait till tomorrow when a lot of places become available..or meant to be?

Isolated Warrior

pegasus1 wrote: »

Why didn't you wait till tomorrow when a lot of places become available..or meant to be?

Elaborate Pegasus please?