producing P45 - issue - help!

ollala

Hi All,

I wonder if anyone can help me with my query.
The leaver in our company has the last pay in April - only arrears paid for remaining holidays. There was also outstanding balance of travel card to be paid back by the employee. I was suggested to deduct employee with travel card remaining balance, although the pay was lower than deduction - I was told that refund of tax will give her positive net pay anyway and that was true. after the fact I noticed that the system didn't apply insurable weeks to the last payslip.
What's worse - when I was to submit P45 to Revenue, I noticed that amount of PRSI paid this year=0 (not true!) and there is 0 insurable weeks on P45 (March payslip shows 13 weeks in total in 2018)!!!

I rewinded the period and tried to put 1 insurable week to the last payslip in April, but I just can't - there's still message that 'insurable weeks are reduced to 0'.
I found a reason while checking different pay options - system does not apply ins.weeks when pay is lower than deduction (logically..) - but what I can/should do now to have P45 correct??? I can't wait any longer, please anyone has any idea?

Thanks,

tanit

The fastest way is either or both contact your payroll software provider and/or Revenue about the issue