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Increasing Credit Card Limit

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  • 12-05-2018 2:21pm
    #1
    oB1
    Registered Users Posts: 706 ✭✭✭


    Hi BOI

    I attempted to call Card Services today to increase my limit but was told that it can only be carried out between Monday to Friday 9 am to 5 pm?

    I am under a bit of pressure for a transaction today and was hoping I could get it increased on short notice.

    Is there a mailing address to which I can send a letter to about same?

    thank you


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    #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    oB1 wrote: »
    Hi BOI

    I attempted to call Card Services today to increase my limit but was told that it can only be carried out between Monday to Friday 9 am to 5 pm?

    I am under a bit of pressure for a transaction today and was hoping I could get it increased on short notice.

    Is there a mailing address to which I can send a letter to about same?

    thank you


    Hi oB1,

    Thanks for getting in touch with us on Boards.

    We're sorry to hear that an advisor was unable to assist you when you called over the weekend. Where possible our advisors will help you with this increase request, however from time to time this may not be possible at the weekend. If you need to request this increase still please call our Credit Card team on 0818251251 or alternatively please send a PM here with your name and contact number and we will request an advisor to call you back about this.

    If you wish to make a formal complaint regarding this, please find our Customer Complaints process here which includes a postal address. https://www.bankofireland.com/help-centre/customer-complaints-process/ 

    Thanks,
    Sarah


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