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Credit on closed account

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  • 15-05-2018 9:34am
    #1
    leex
    Registered Users Posts: 1,228 ✭✭✭


    I have recently moved from Eir and my recent email bill is telling me I have a negative balance (credit) on my account. I cannot log into my online account now to check this. How is credit normally refunded?


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    leex wrote: »
    I have recently moved from Eir and my recent email bill is telling me I have a negative balance (credit) on my account. I cannot log into my online account now to check this. How is credit normally refunded?
    Hi leex, 

    The standard process for final bill refunds is a cheque refund anything up to 30 days after the final bill is issued. 

    Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look at this for you. 

    Thanks 

    Tracey 


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    #3
    leex
    Registered Users Posts: 1,228 ✭✭✭leex


    eir: Tracey wrote: »
    leex wrote: »
    I have recently moved from Eir and my recent email bill is telling me I have a negative balance (credit) on my account. I cannot log into my online account now to check this. How is credit normally refunded?
    Hi leex, 

    The standard process for final bill refunds is a cheque refund anything up to 30 days after the final bill is issued. 

    Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look at this for you. 

    Thanks 

    Tracey 
    Thanks Tracey for the clarification. I'm still inside the 30 days so I'll let the process take its course. If any issue, I'll get back on here.


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    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    leex wrote: »
    eir: Tracey wrote: »
    leex wrote: »
    I have recently moved from Eir and my recent email bill is telling me I have a negative balance (credit) on my account. I cannot log into my online account now to check this. How is credit normally refunded?
    Hi leex, 

    The standard process for final bill refunds is a cheque refund anything up to 30 days after the final bill is issued. 

    Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look at this for you. 

    Thanks 

    Tracey 
    Thanks Tracey for the clarification. I'm still inside the 30 days so I'll let the process take its course. If any issue, I'll get back on here.
    No problem at all. 

    Please don't hesitate in coming back to me if you haven't received this after the 30 days. I will organise this for you and get the cheque refunded. 

    Thanks 

    Tracey 


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    #5
    The Diddakoi
    Registered Users Posts: 488 ✭✭The Diddakoi


    Hi, same problem here.
    Account closed two months ago, negative balance (refund due), and cant log in to account.
    Have sent PM if you can help, thanks
    Alf


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    #6
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    alf66 wrote: »
    Hi, same problem here.
    Account closed two months ago, negative balance (refund due), and cant log in to account.
    Have sent PM if you can help, thanks
    Alf
    I have received your PM and I will reply shortly.

    Thanks

    Thomas


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    #7
    The Diddakoi
    Registered Users Posts: 488 ✭✭The Diddakoi


    eir: Thomas wrote: »
    I have received your PM and I will reply shortly.

    Thanks

    Thomas

    Perfect, thanks Thomas


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    #8
    The Diddakoi
    Registered Users Posts: 488 ✭✭The Diddakoi


    Any update on this please ?


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    #9
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    alf66 wrote: »
    Any update on this please ?
    Hi alf66 ,

    I am having difficulties locating your original PM, can you forward it to me and I will get an update for you?

    Thanks

    Thomas


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    #10
    The Diddakoi
    Registered Users Posts: 488 ✭✭The Diddakoi


    Resent. Thanks Thomas


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    #11
    The Diddakoi
    Registered Users Posts: 488 ✭✭The Diddakoi


    So, after being advised to contact 1901, which you can’t do as you are no longer an eir customer, so can’t get past the initial “enter your account number” bit, and chat being unavailable for the past hour and a half....does anyone know how to contact eir about a refund please ??


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    #12
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    alf66 wrote: »
    So, after being advised to contact 1901, which you can’t do as you are no longer an eir customer, so can’t get past the initial “enter your account number” bit, and chat being unavailable for the past hour and a half....does anyone know how to contact eir about a refund please ??
    You can contact our support team on 1800 200 481 without an account number. alternatively, you can contact our online support team on the following link - https://www.eir.ie/chatnow/.

    Thanks

    Thomas


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