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Phone Unlock

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  • 15-05-2018 4:45pm
    #1
    overshoot
    Registered Users Posts: 3,219 ✭✭✭


    I'm going to America next week. I was wondering if i could get the unlock code for my old phone so I can get a burner sim when over there. It appears shops arent allowed do it anymore...


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    overshoot wrote: »
    I'm going to America next week. I was wondering if i could get the unlock code for my old phone so I can get a burner sim when over there. It appears shops arent allowed do it anymore...
    Hi overshoot, 

    Thanks for getting in touch with us here. 

    Our customer care team on 1901 will be able to assist you with this and advise you on all. 

    Thanks 

    Tracey 


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    #3
    overshoot
    Registered Users Posts: 3,219 ✭✭✭overshoot


    When I dial that there isn't a menu option and I'm wasting my time going around in circles. Is this not meant to be customer care too?


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    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    overshoot wrote: »
    When I dial that there isn't a menu option and I'm wasting my time going around in circles. Is this not meant to be customer care too?
    When you dial 1901, press * for the mobile team and then option 2 and 2 again and this should get you through to an agent. 

    Thanks 

    Tracey 


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    #5
    overshoot
    Registered Users Posts: 3,219 ✭✭✭overshoot


    So still waiting on the unlock code. I was told 10 days through that line and it's been 2 weeks...


  • Options
    #6
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    overshoot wrote: »
    So still waiting on the unlock code. I was told 10 days through that line and it's been 2 weeks...
    I'm very sorry to hear this.

    The customer care team on 1901 will need to follow up on this and advise you on all updates. 

    Apologies for the delays incurred. 

    Thanks 

    Tracey 


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    #7
    overshoot
    Registered Users Posts: 3,219 ✭✭✭overshoot


    As I said at the start of the thread, not in Ireland at the minute.
    Not particularly fit to ring given the costs charged and time difference.
    Also... Coverage is terrible here. Glad I've the duel Sim phone and a 3uk Sim card. The difference is unreal when 3 has coverage v eir (Let alone the price).
    I'll stick to independent phone dealers in future for buying I guess.


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    #8
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    overshoot wrote: »
    As I said at the start of the thread, not in Ireland at the minute.
    Not particularly fit to ring given the costs charged and time difference.
    Also... Coverage is terrible here. Glad I've the duel Sim phone and a 3uk Sim card. The difference is unreal when 3 has coverage v eir (Let alone the price).
    I'll stick to independent phone dealers in future for buying I guess.
    Hi overshoot ,

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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