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4K+Atmos baby steps

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    #32
    Richersounds.ie: Kenny
    Company Representative Posts: 17,278 ✭✭✭✭Richersounds.ie: Kenny


    coley wrote: »
    Guys what can I say - great service - great kit!
    Thanks for everything.

    The picture on the OLED is a thing of beauty - huge contrast and pinpoint brightness.

    I have one minor niggle - no audio over ARC from smart apps, I'm looking at you Netflix,  on LGTV.
    I googled this and it seems it is widespread. Have you any contacts in LG you could see if there are any pending firmware upgrades to address these issues?

    thanks
    -Coley.
    Hey Coley.

    Check the audio format that Netflix is set to as it could be the cause of the issue.
    I'll will either be PCM or digital or Automatic. Switch between them and see of this helps.

    Some people online have also enabled the Simplink and this corrected it.
    Try these settings:
    Sound out: (optical/hdmi arc)
    Digital sound out: Auto
    Simplink: On

    What other apps does not not carry the sound on? Have you tried Youtube?

    Our direct contact number for LG tech team is 00441480 220464.

    You are the first to mention this issue to us and we have sold tonnes and tonnes of these.

    Let me know if the above helps or not.


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    #33
    coley
    Registered Users Posts: 287 ✭✭coley


    thanks - was trying all sorts of changes yesterday and no luck - will try other apps and see if they work.

    -Coley.


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    #34
    Richersounds.ie: Kenny
    Company Representative Posts: 17,278 ✭✭✭✭Richersounds.ie: Kenny


    coley wrote: »
    thanks - was trying all sorts of changes yesterday and no luck - will try other apps and see if they work.

    -Coley.
    No problem, let me know how you get on.


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    #35
    coley
    Registered Users Posts: 287 ✭✭coley


    still no luck tried other apps - thought I had audio at one stage but when I went back it was gone again.
    -Coley.


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    #36
    Richersounds.ie: Kenny
    Company Representative Posts: 17,278 ✭✭✭✭Richersounds.ie: Kenny


    coley wrote: »
    still no luck tried other apps - thought I had audio at one stage but when I went back it was gone again.
    -Coley.
    Hi Coley.

    Did you use the settings I posted above?

    Does ARC work on everything else other that the apps?

    I'll see what else I might be able to find out regarding this.


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    #37
    coley
    Registered Users Posts: 287 ✭✭coley


    Richersounds.ie: Kenny wrote: »
    coley wrote: »
    still no luck tried other apps - thought I had audio at one stage but when I went back it was gone again.
    -Coley.
    Hi Coley.

    Did you use the settings I posted above?

    Does ARC work on everything else other that the apps?

    I'll see what else I might be able to find out regarding this.
    Thanks Kenny, yep I did.
    I'll try hooking up a Sat feed to TV and report back later.


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    #38
    Richersounds.ie: Kenny
    Company Representative Posts: 17,278 ✭✭✭✭Richersounds.ie: Kenny


    coley wrote: »
    Richersounds.ie: Kenny wrote: »
    coley wrote: »
    still no luck tried other apps - thought I had audio at one stage but when I went back it was gone again.
    -Coley.
    Hi Coley.

    Did you use the settings I posted above?

    Does ARC work on everything else other that the apps?

    I'll see what else I might be able to find out regarding this.
    Thanks Kenny, yep I did.
    I'll try hooking up a Sat feed to TV and report back later.
    No problem Coley.

    We will get to the bottom of it for you.


  • Options
    #39
    coley
    Registered Users Posts: 287 ✭✭coley


    Went playing again last night - TV audio from sat feed doesn't come through on ARC over HDMI.
    HDMI-CEC commands work in the same scenario, press mute on TV remote and amp muting clicks in, Vol +/- on TV remote and amp responds.
    Changed TV audio on amp to be optical and now it comes through amp on TV Audio source, but ARC needs to be off.

    -Coley.


  • Options
    #40
    Richersounds.ie: Kenny
    Company Representative Posts: 17,278 ✭✭✭✭Richersounds.ie: Kenny


    coley wrote: »
    Went playing again last night - TV audio from sat feed doesn't come through on ARC over HDMI.
    HDMI-CEC commands work in the same scenario, press mute on TV remote and amp muting clicks in, Vol +/- on TV remote and amp responds.
    Changed TV audio on amp to be optical and now it comes through amp on TV Audio source, but ARC needs to be off.

    -Coley.
    Hey Coley.

    The plot thickens.

    I gave them a call but they have asked if its possible for you to give them a call when in front of the TV and they can go over some settings etc with you.
    If you give them a call on 03448475454 and see what they can do themselves.


  • Options
    #41
    coley
    Registered Users Posts: 287 ✭✭coley


    Richersounds.ie: Kenny wrote: »
    coley wrote: »
    Went playing again last night - TV audio from sat feed doesn't come through on ARC over HDMI.
    HDMI-CEC commands work in the same scenario, press mute on TV remote and amp muting clicks in, Vol +/- on TV remote and amp responds.
    Changed TV audio on amp to be optical and now it comes through amp on TV Audio source, but ARC needs to be off.

    -Coley.
    Hey Coley.

    The plot thickens.

    I gave them a call but they have asked if its possible for you to give them a call when in front of the TV and they can go over some settings etc with you.
    If you give them a call on 03448475454 and see what they can do themselves.
    Thanks Kenny - is that a business hours number? Mon-Fri?


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    #42
    Richersounds.ie: Kenny
    Company Representative Posts: 17,278 ✭✭✭✭Richersounds.ie: Kenny


    coley wrote: »
    Richersounds.ie: Kenny wrote: »
    coley wrote: »
    Went playing again last night - TV audio from sat feed doesn't come through on ARC over HDMI.
    HDMI-CEC commands work in the same scenario, press mute on TV remote and amp muting clicks in, Vol +/- on TV remote and amp responds.
    Changed TV audio on amp to be optical and now it comes through amp on TV Audio source, but ARC needs to be off.

    -Coley.
    Hey Coley.

    The plot thickens.

    I gave them a call but they have asked if its possible for you to give them a call when in front of the TV and they can go over some settings etc with you.
    If you give them a call on 03448475454 and see what they can do themselves.
    Thanks Kenny - is that a business hours number? Mon-Fri?
    Hey Coley.

    I would say that it is.

    I never asked them to be honest.


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    #43
    coley
    Registered Users Posts: 287 ✭✭coley


    I've put this tinkering on hold for now - tried another TV with the Denon and no audio over ARC.
    So I've left ARC off for TV i/p and use opt1 for TVAudio source and all audio from apps and TV come through amp.

    Thanks for checking into it for me I'll revisit in a bit :)
    -Coley.


  • Options
    #44
    Richersounds.ie: Kenny
    Company Representative Posts: 17,278 ✭✭✭✭Richersounds.ie: Kenny


    coley wrote: »
    I've put this tinkering on hold for now - tried another TV with the Denon and no audio over ARC.
    So I've left ARC off for TV i/p and use opt1 for TVAudio source and all audio from apps and TV come through amp.

    Thanks for checking into it for me I'll revisit in a bit :)
    -Coley.
    Hey Coley.

    If another TV is also not producing sound over ARC the issue lies else where.

    What HDMI cables are you using when trying to use ARC feature?


  • Options
    #45
    coley
    Registered Users Posts: 287 ✭✭coley


    Richersounds.ie: Kenny wrote: »
    coley wrote: »
    I've put this tinkering on hold for now - tried another TV with the Denon and no audio over ARC.
    So I've left ARC off for TV i/p and use opt1 for TVAudio source and all audio from apps and TV come through amp.

    Thanks for checking into it for me I'll revisit in a bit :)
    -Coley.
    Hey Coley.

    If another TV is also not producing sound over ARC the issue lies else where.

    What HDMI cables are you using when trying to use ARC feature?
    I'd need to check - Same ones I've had for ages, will check later.


  • Options
    #46
    Richersounds.ie: Kenny
    Company Representative Posts: 17,278 ✭✭✭✭Richersounds.ie: Kenny


    coley wrote: »
    Richersounds.ie: Kenny wrote: »
    coley wrote: »
    I've put this tinkering on hold for now - tried another TV with the Denon and no audio over ARC.
    So I've left ARC off for TV i/p and use opt1 for TVAudio source and all audio from apps and TV come through amp.

    Thanks for checking into it for me I'll revisit in a bit :)
    -Coley.

    Hey Coley.

    If another TV is also not producing sound over ARC the issue lies else where.

    What HDMI cables are you using when trying to use ARC feature?
    I'd need to check - Same ones I've had for ages, will check later.
    Hey Coley.

    It might be possible they are not ARC compatible.

    ARC has only been around within the last 5/6 years so HDMI cables purchased before this would not carry ARC.

    Have a check on the brand and I can check up on them for you.


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    #47
    coley
    Registered Users Posts: 287 ✭✭coley


    good point - hadn't thought of that.
    >1.4 and probably best to go for 2.0, although the cables aren't sold by version any more are they? just by what services they support.

    -Coley.


  • Options
    #48
    Richersounds.ie: Kenny
    Company Representative Posts: 17,278 ✭✭✭✭Richersounds.ie: Kenny


    coley wrote: »
    good point - hadn't thought of that.
    >1.4 and probably best to go for 2.0, although the cables aren't sold by version any more are they? just by what services they support.

    -Coley.
    Hey Coley.

    Pretty much all current cables should now be ARC. Think they are up to HDMI 2.2 now.

    I would recommend Audioquest cables. Use them myself and they work 100%.


  • Options
    #49
    coley
    Registered Users Posts: 287 ✭✭coley


    Richersounds.ie: Kenny wrote: »
    coley wrote: »
    good point - hadn't thought of that.
    >1.4 and probably best to go for 2.0, although the cables aren't sold by version any more are they? just by what services they support.

    -Coley.
    Hey Coley.

    Pretty much all current cables should now be ARC. Think they are up to HDMI 2.2 now.

    I would recommend Audioquest cables. Use them myself and they work 100%.
    linky? how long are they? and how much for three of them? :)


  • Options
    #50
    Richersounds.ie: Kenny
    Company Representative Posts: 17,278 ✭✭✭✭Richersounds.ie: Kenny


    coley wrote: »
    Richersounds.ie: Kenny wrote: »
    coley wrote: »
    good point - hadn't thought of that.
    >1.4 and probably best to go for 2.0, although the cables aren't sold by version any more are they? just by what services they support.

    -Coley.
    Hey Coley.

    Pretty much all current cables should now be ARC. Think they are up to HDMI 2.2 now.

    I would recommend Audioquest cables. Use them myself and they work 100%.
    linky? how long are they? and how much for three of them? :)
    Hey Coley.

    Audioquest Pearl HDMI 1m priced at £27.50. I could offer at £20 Each
    https://www.richersounds.ie/p-200471-pearl-hdmi-1m.aspx

    Pearl HDMI 2m priced at £35.00. I could offer at £26.50 each.
    https://www.richersounds.ie/p-200470-pearl-hdmi-2m.aspx

    Pearl HDMI 3m priced at £49.00. I could offer at £36.50 each.
    https://www.richersounds.ie/p-201872-pearl-hdmi-3m.aspx

    I can also get 5m and 10m if you require longer ones.


  • Options
    #51
    coley
    Registered Users Posts: 287 ✭✭coley


    Richersounds.ie: Kenny wrote: »
    coley wrote: »
    Richersounds.ie: Kenny wrote: »
    coley wrote: »
    good point - hadn't thought of that.
    >1.4 and probably best to go for 2.0, although the cables aren't sold by version any more are they? just by what services they support.

    -Coley.
    Hey Coley.

    Pretty much all current cables should now be ARC. Think they are up to HDMI 2.2 now.

    I would recommend Audioquest cables. Use them myself and they work 100%.
    linky? how long are they? and how much for three of them? :)
    Hey Coley.

    Audioquest Pearl HDMI 1m priced at £27.50. I could offer at £20 Each
    https://www.richersounds.ie/p-200471-pearl-hdmi-1m.aspx

    Pearl HDMI 2m priced at £35.00. I could offer at £26.50 each.
    https://www.richersounds.ie/p-200470-pearl-hdmi-2m.aspx

    Pearl HDMI 3m priced at £49.00. I could offer at £36.50 each.
    https://www.richersounds.ie/p-201872-pearl-hdmi-3m.aspx

    I can also get 5m and 10m if you require longer ones.
    Hi Kenny - I checked - I've only spurious non-branded ones!
    Can I get 2x1m cables and 1x2m

    thanks,
    -Coley.


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    #52
    Richersounds.ie: Kenny
    Company Representative Posts: 17,278 ✭✭✭✭Richersounds.ie: Kenny


    coley wrote: »
    Richersounds.ie: Kenny wrote: »
    coley wrote: »
    Richersounds.ie: Kenny wrote: »
    coley wrote: »
    good point - hadn't thought of that.
    >1.4 and probably best to go for 2.0, although the cables aren't sold by version any more are they? just by what services they support.

    -Coley.
    Hey Coley.

    Pretty much all current cables should now be ARC. Think they are up to HDMI 2.2 now.

    I would recommend Audioquest cables. Use them myself and they work 100%.
    linky? how long are they? and how much for three of them? :)
    Hey Coley.

    Audioquest Pearl HDMI 1m priced at £27.50. I could offer at £20 Each
    https://www.richersounds.ie/p-200471-pearl-hdmi-1m.aspx

    Pearl HDMI 2m priced at £35.00. I could offer at £26.50 each.
    https://www.richersounds.ie/p-200470-pearl-hdmi-2m.aspx

    Pearl HDMI 3m priced at £49.00. I could offer at £36.50 each.
    https://www.richersounds.ie/p-201872-pearl-hdmi-3m.aspx

    I can also get 5m and 10m if you require longer ones.
    Hi Kenny - I checked - I've only spurious non-branded ones!
    Can I get 2x1m cables and 1x2m

    thanks,
    -Coley.
    Hey Coley.

    I would say that the HDMI are non ARC and that's what been causing the issue.

    I'll drop you a call ASAP and get some details.


  • Options
    #53
    coley
    Registered Users Posts: 287 ✭✭coley


    Richersounds.ie: Kenny wrote: »
    coley wrote: »
    Richersounds.ie: Kenny wrote: »
    coley wrote: »
    Richersounds.ie: Kenny wrote: »
    coley wrote: »
    good point - hadn't thought of that.
    >1.4 and probably best to go for 2.0, although the cables aren't sold by version any more are they? just by what services they support.

    -Coley.
    Hey Coley.

    Pretty much all current cables should now be ARC. Think they are up to HDMI 2.2 now.

    I would recommend Audioquest cables. Use them myself and they work 100%.
    linky? how long are they? and how much for three of them? :)
    Hey Coley.

    Audioquest Pearl HDMI 1m priced at £27.50. I could offer at £20 Each
    https://www.richersounds.ie/p-200471-pearl-hdmi-1m.aspx

    Pearl HDMI 2m priced at £35.00. I could offer at £26.50 each.
    https://www.richersounds.ie/p-200470-pearl-hdmi-2m.aspx

    Pearl HDMI 3m priced at £49.00. I could offer at £36.50 each.
    https://www.richersounds.ie/p-201872-pearl-hdmi-3m.aspx

    I can also get 5m and 10m if you require longer ones.
    Hi Kenny - I checked - I've only spurious non-branded ones!
    Can I get 2x1m cables and 1x2m

    thanks,
    -Coley.
    Hey Coley.

    I would say that the HDMI are non ARC and that's what been causing the issue.

    I'll drop you a call ASAP and get some details.
    ...I'm still here :)


  • Options
    #54
    Richersounds.ie: Kenny
    Company Representative Posts: 17,278 ✭✭✭✭Richersounds.ie: Kenny


    coley wrote: »
    Richersounds.ie: Kenny wrote: »
    coley wrote: »
    Richersounds.ie: Kenny wrote: »
    coley wrote: »
    Richersounds.ie: Kenny wrote: »
    coley wrote: »
    good point - hadn't thought of that.
    >1.4 and probably best to go for 2.0, although the cables aren't sold by version any more are they? just by what services they support.

    -Coley.
    Hey Coley.

    Pretty much all current cables should now be ARC. Think they are up to HDMI 2.2 now.

    I would recommend Audioquest cables. Use them myself and they work 100%.
    linky? how long are they? and how much for three of them? :)
    Hey Coley.

    Audioquest Pearl HDMI 1m priced at £27.50. I could offer at £20 Each
    https://www.richersounds.ie/p-200471-pearl-hdmi-1m.aspx

    Pearl HDMI 2m priced at £35.00. I could offer at £26.50 each.
    https://www.richersounds.ie/p-200470-pearl-hdmi-2m.aspx

    Pearl HDMI 3m priced at £49.00. I could offer at £36.50 each.
    https://www.richersounds.ie/p-201872-pearl-hdmi-3m.aspx

    I can also get 5m and 10m if you require longer ones.
    Hi Kenny - I checked - I've only spurious non-branded ones!
    Can I get 2x1m cables and 1x2m

    thanks,
    -Coley.
    Hey Coley.

    I would say that the HDMI are non ARC and that's what been causing the issue.

    I'll drop you a call ASAP and get some details.
    ...I'm still here :)
    Hey Coley.

    Sorry was waiting to see if you wanted the 225 as well.

    Will drop you a call now.


  • Options
    #55
    coley
    Registered Users Posts: 287 ✭✭coley


    Did these get shipped Friday? or today Monday?


    No worries - Got missed call yesterday re 2m cable and rest arrived this morning :)


    Thanks,
    -Coley.


  • Options
    #56
    Richersounds.ie: Kenny
    Company Representative Posts: 17,278 ✭✭✭✭Richersounds.ie: Kenny


    coley wrote: »
    Did these get shipped Friday? or today Monday?


    No worries - Got missed call yesterday re 2m cable and rest arrived this morning :)


    Thanks,
    -Coley.
    Hey Coley.

    Apologies the 2m had to go direct from our warehouse as it turned out the 2 meter ones we have are actually being used for our display's.

    Let me know once you are hooked up and if your issue is now corrected.


  • Options
    #57
    coley
    Registered Users Posts: 287 ✭✭coley


    2m cable received today thanks - will let you know how it goes
    Thanks again!


  • Options
    #58
    Richersounds.ie: Kenny
    Company Representative Posts: 17,278 ✭✭✭✭Richersounds.ie: Kenny


    coley wrote: »
    2m cable received today thanks - will let you know how it goes
    Thanks again!
    Please do Coley :)


  • Options
    #59
    coley
    Registered Users Posts: 287 ✭✭coley


    Thanks Kenny - three cables swapped out, toslink removed, CEC and ARC enabled everywhere....we have TV Audio:D

    -Coley.


  • Options
    #60
    Richersounds.ie: Kenny
    Company Representative Posts: 17,278 ✭✭✭✭Richersounds.ie: Kenny


    coley wrote: »
    Thanks Kenny - three cables swapped out, toslink removed, CEC and ARC enabled everywhere....we have TV Audio:D

    -Coley.
    Fantastic! Glad you've got it sorted finally! Let me know what you think of it!


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