Password for eir app won’t let me log in

simply86

Hey just got the package all setup yesterday, I have registered for my eir and can access it through the browser but the eir app won’t let me put in my password

The app won’t let me put in a password more than 10 digits when my password is a tiny bit more, why does the eir app have this restriction in place

eir: Thomas

simply86 wrote: »

Hey just got the package all setup yesterday, I have registered for my eir and can access it through the browser but the eir app won’t let me put in my password

The app won’t let me put in a password more than 10 digits when my password is a tiny bit more, why does the eir app have this restriction in place

Hi simply86,

I'm very sorry to hear of your issue. 

Unfortunately, this restriction can not be changed. I'm very sorry its not better news.

Thanks

Thomas

simply86

eir: Thomas wrote: »

Hi simply86,

I'm very sorry to hear of your issue. 

Unfortunately, this restriction can not be changed. I'm very sorry its not better news.

Thanks

Thomas

Can I ask why the password can’t be more than 10 digits? I really need to hear the rationale behind such a restriction

eir: Kyle

simply86 wrote: »

eir: Thomas wrote: »

Hi simply86,

I'm very sorry to hear of your issue. 

Unfortunately, this restriction can not be changed. I'm very sorry its not better news.

Thanks

Thomas

Can I ask why the password can’t be more than 10 digits? I really need to hear the rationale behind such a restriction

Hi there simply86

I'll forward this onto the relevant team and see if I can get anymore information regarding this.

-Kyle

WestWicklow1

Don't hold your breath lads. I reckon the answer, if it comes, will be the same as when I asked why you need a comcast to view green eircon app on a tv....

"This information is not available to us."