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Direct Debit collected for cancelled account

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  • 18-05-2018 12:29pm
    #1
    hazbot
    Registered Users Posts: 106 ✭✭


    Hello reps,

    I cancelled my Eir broadband back in February and returned my modem at start of March. However a direct debit was taken from my account this week.

    If this is a final bill, I will need a copy of the closing statement, but I cannot see my bills in the My Eir portal any more.

    If this is not for a closing bill then I will need the charge to be refunded.

    Please let me know who can look into this and I will PM details.

    Thanks
    Fergus


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  • Options
    #2
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    hazbot wrote: »
    Hello reps,

    I cancelled my Eir broadband back in February and returned my modem at start of March. However a direct debit was taken from my account this week.

    If this is a final bill, I will need a copy of the closing statement, but I cannot see my bills in the My Eir portal any more.

    If this is not for a closing bill then I will need the charge to be refunded.

    Please let me know who can look into this and I will PM details.

    Thanks
    Fergus
    Hi there hazbot

    Thank you for getting in touch with us here. You should've received a final bill after so the quickest way to get this refunded (if you were charged for equipment) is to go to our online web chat team here. They will just ask for your personal account details, have a look at your last bill and refund if needed.

    -Kyle


  • Options
    #3
    hazbot
    Registered Users Posts: 106 ✭✭hazbot


    eir: Kyle wrote: »
    Hi there hazbot

    Thank you for getting in touch with us here. You should've received a final bill after so the quickest way to get this refunded (if you were charged for equipment) is to go to our online web chat team here. They will just ask for your personal account details, have a look at your last bill and refund if needed.

    -Kyle

    Hi Kyle,

    I did as you suggested and it was an incorrect charge for the modem. Hopefully this is sorted now.

    Thanks,
    Fergus


  • Options
    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    hazbot wrote: »
    eir: Kyle wrote: »
    Hi there hazbot

    Thank you for getting in touch with us here. You should've received a final bill after so the quickest way to get this refunded (if you were charged for equipment) is to go to our online web chat team here. They will just ask for your personal account details, have a look at your last bill and refund if needed.

    -Kyle

    Hi Kyle,

    I did as you suggested and it was an incorrect charge for the modem. Hopefully this is sorted now.

    Thanks,
    Fergus
    No problem, this refund will be arranged for you now. 

    I'll pass this feedback onto Kyle. 

    Thanks 

    Tracey 


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