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365 Online Inbox Messages not Displaying

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  • 18-05-2018 4:48pm
    #1
    AlexAtudorei
    Registered Users Posts: 7 ✭


    Hello,

    Whenever I raise a support request via the 365 online service desk, any kind of request (Ask a question, Travel Notification etc.), I get a message in the Inbox.
    The problem is I can never see this message, all I see is the Subject and Date, no message at all.
    I can see the Sent messages fine, it's just the received ones that do not work.

    Can you please advise on this? I tried Chrome/FF/IE and same result.

    Thank you,
    Alex


Comments

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    #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    AlexAtudorei wrote: »
    Hello,

    Whenever I raise a support request via the 365 online service desk, any kind of request (Ask a question, Travel Notification etc.), I get a message in the Inbox.
    The problem is I can never see this message, all I see is the Subject and Date, no message at all.
    I can see the Sent messages fine, it's just the received ones that do not work.

    Can you please advise on this? I tried Chrome/FF/IE and same result.

    Thank you,
    Alex


    Hi Alex,

    Thanks for contacting us on Boards.

    Sorry to hear that you've been having trouble viewing your replies on the Inbox on 365 Online. Can you please let us know have you tried viewing these on a different device or is this happening on any device that you log in with? Please also check your browser for any settings which may affect the view on your browser. 

    Thanks,
    Sarah


  • Options
    #3
    AlexAtudorei
    Registered Users Posts: 7 ✭AlexAtudorei


    Bank of Ireland: Sarah wrote: »
    AlexAtudorei wrote: »
    Hello,

    Whenever I raise a support request via the 365 online service desk, any kind of request (Ask a question, Travel Notification etc.), I get a message in the Inbox.
    The problem is I can never see this message, all I see is the Subject and Date, no message at all.
    I can see the Sent messages fine, it's just the received ones that do not work.

    Can you please advise on this? I tried Chrome/FF/IE and same result.

    Thank you,
    Alex


    Hi Alex,

    Thanks for contacting us on Boards.

    Sorry to hear that you've been having trouble viewing your replies on the Inbox on 365 Online. Can you please let us know have you tried viewing these on a different device or is this happening on any device that you log in with? Please also check your browser for any settings which may affect the view on your browser. 

    Thanks,
    Sarah
    Hi Sarah,

    Thank you for the reply.

    I tried on three different computers to the same result.

    This is very annoying as whenever I request any kind of  support online I can never see the outcome of my request.

    Is there anything I can do so that I can see my messages?

    Thanks,
    Alex


  • Options
    #4
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    AlexAtudorei wrote: »
    Bank of Ireland: Sarah wrote: »
    AlexAtudorei wrote: »
    Hello,

    Whenever I raise a support request via the 365 online service desk, any kind of request (Ask a question, Travel Notification etc.), I get a message in the Inbox.
    The problem is I can never see this message, all I see is the Subject and Date, no message at all.
    I can see the Sent messages fine, it's just the received ones that do not work.

    Can you please advise on this? I tried Chrome/FF/IE and same result.

    Thank you,
    Alex


    Hi Alex,

    Thanks for contacting us on Boards.

    Sorry to hear that you've been having trouble viewing your replies on the Inbox on 365 Online. Can you please let us know have you tried viewing these on a different device or is this happening on any device that you log in with? Please also check your browser for any settings which may affect the view on your browser. 

    Thanks,
    Sarah
    Hi Sarah,

    Thank you for the reply.

    I tried on three different computers to the same result.

    This is very annoying as whenever I request any kind of  support online I can never see the outcome of my request.

    Is there anything I can do so that I can see my messages?

    Thanks,
    Alex
    Thanks for checking that Alex. 
    Can I ask you to send in a new "Ask a question" message and then send us a private message here with the reference number of the 365 online message you sent and we'll be happy to send this to the relevant team so that they can have a further look into this for you. 

    Thanks again, 
    Darren. 


  • Options
    #5
    AlexAtudorei
    Registered Users Posts: 7 ✭AlexAtudorei


    Hi Darren,

    I have opened another Ask a Question case.

    I am sending you the ref via private message.

    Thanks for helping with this.

    Cheers,
    Alex


  • Options
    #6
    Bank of Ireland: Kareana
    Closed Accounts Posts: 453 ✭✭Bank of Ireland: Kareana


    Hi Alex,

    Thanks for your reply.

    As soon as we receive your PM we will forward it to our team.

    Can you also send us your name and contact number please.

    Thanks,

    Kareana


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  • Options
    #7
    AlexAtudorei
    Registered Users Posts: 7 ✭AlexAtudorei


    PM sent.

    Thanks.


  • Options
    #8
    martinsvi
    Registered Users Posts: 1,729 ✭✭✭martinsvi


    just for the record, I have the same issue. 
    RefA9040107182659


  • Options
    #9
    Bank of Ireland: Kareana
    Closed Accounts Posts: 453 ✭✭Bank of Ireland: Kareana


    Hi martinsvi,

    Thanks for your post here on Boards. 

    We are sorry to hear this.

    Can you tell me what browser you are using please?

    Have you tried using a different device and another browser?

    Thanks,

    Kareana


  • Options
    #10
    martinsvi
    Registered Users Posts: 1,729 ✭✭✭martinsvi


    I tried Firefox and Chrome, same result. Older messages are working fine, trouble started with messages sent after 5th of April or thereabouts


  • Options
    #11
    Bank of Ireland: Kareana
    Closed Accounts Posts: 453 ✭✭Bank of Ireland: Kareana


    Hi martinsvi,

    Thanks for your reply.  

    Can you send me a PM with a screenshot please.

    Thanks,

    Kareana


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  • Options
    #12
    martinsvi
    Registered Users Posts: 1,729 ✭✭✭martinsvi


    I don't see the option to attach images via the PM, I'll just post it here, there's no sensitive information there


  • Options
    #13
    AlexAtudorei
    Registered Users Posts: 7 ✭AlexAtudorei


    This is the exact same thing I`m seeing, only the subject no message.


  • Options
    #14
    Bank of Ireland: Kareana
    Closed Accounts Posts: 453 ✭✭Bank of Ireland: Kareana


    Thanks for the screenshots.

    Can you click the hyperlink reference number in your message to see if this changes things please.

    Thanks,

    Kareana


  • Options
    #15
    AlexAtudorei
    Registered Users Posts: 7 ✭AlexAtudorei


    Already tried that, no use, same thing displays.


  • Options
    #16
    Bank of Ireland: Kareana
    Closed Accounts Posts: 453 ✭✭Bank of Ireland: Kareana


    Thanks for your reply AlexAtudorei,

    Please leave this with us and we will look into this further for you with our online service desk team. 

    Once we get a update we will be in touch.

    Thanks,

    Kareana


  • Options
    #17
    AlexAtudorei
    Registered Users Posts: 7 ✭AlexAtudorei


    Hi support,

    Any update here?

    I am waiting for a Proof of Payment for a wire transfer that never reached the destination and it's important that I get it sooner rather than later.

    Thanks,
    Alex


  • Options
    #18
    Bank of Ireland: Kareana
    Closed Accounts Posts: 453 ✭✭Bank of Ireland: Kareana


    Hi AlexAtudorei,

    Thanks for your post here on Boards.  

    Please be assured our support team are looking into this at the moment. 

    They will be in contact with you soon. 
     
    Thanks,

    Kareana


  • Options
    #19
    sarah mclaughlin
    Registered Users Posts: 1 ✭sarah mclaughlin


    hello, 

    I have the same problem. 
    I have used multiple devises and different browsers

    I only want to read the message response. 

    Can you please assist me?


  • Options
    #20
    Bank of Ireland: Jennifer
    Closed Accounts Posts: 490 ✭✭Bank of Ireland: Jennifer


    sarah mclaughlin wrote: »
    hello, 

    I have the same problem. 
    I have used multiple devises and different browsers

    I only want to read the message response. 

    Can you please assist me?
    Hi sarah McLaughlin,

    thanks for getting in touch with us here today. We are very sorry that you have been unable to read the response sent to you.

    We are aware that a small number of customers have experienced this issue with viewing messages within the inbox and this has been escalated and is being reviewed on a continuous basis.

    In an effort to help you with your query today can we ask that you send us a PM with your full name, the reference for the secure message and your contact number and we would be happy to arrange a call back from one of our advisors on this.

    Thanks Jen


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