Rudely spoken to at butchers

TheTruthIsMine

Just to set the picture, this is a chain store that I frequent one of location of, and they give a 10% discount to students. So this day I asked for €11 of stir-fry, and showed him that I'd a card when paying. I was sure to check the receipt though when walking away. I saw that the price charged was €11, with any reduction. As soon as I turned around to question it, I saw a frown down his face.

I said that I didn't see that any discount came off. He then said that he gave me €11.30, and he said it as if I somehow should have known. So I told him that I had asked for €11. He then grabbed the receipt from my hand, as his fingers rather clumsily bumped into mine, and rather condescendingly said "and what does that say?". Of course it said €11... he was trying to make me look stupid. Saying such is actually only making things go around in circles.

I then explained how one would expect the discount to be deducted from the value of €11, which would give €9.90. This made me feel like I making a big deal over a few cents, but at the same time I was merely calling a spade a spade. He said something else, and definitely seemed to be speaking to me like a bouncer. For a second he awkwardly just looked away, as if I was trying his patience. At this point in time he seemed pretty hot headed, and I, not knowing how to diffuse the situation, just said "look, it doesn't matter" and walked off.

Sometimes it's as if we're so used to "the customer is always right" mentality being employed, that when something like this happens, we (or at least me) just don't know how to react. On hindsight, he didn't call out the final price or even face the card reader towards me so that I could see the price as I tapped it. If I were back, I'd have tried to return there and then, as I hadn't left the premises.

It was my first time being served by this particular guy at this butchers, and he actually seemed like one of the more experienced guys there. There were a few other small things off about his demeanor before that. I wonder if he's even aware that they've just lost a customer because of him.

s8n

I’d say you are traumatised !!

Fighting Tao

and?

Franz Von Peppercorn

What were the “few other words”.

I’ve worked in retail for 3 months in my life. That was enough time to generally side with staff.

ytpe2r5bxkn0c1

I would have given you a Net €11 worth myself, as I thought that what you asked for.

Falthyron

Doing a stint in retail should be a rite of passage for every human being. Gap Year? Fúck that. Sabbatical? No way. Do a year in retail and you will see what humanity really is.

TheTruthIsMine

Katalina Famous Rainbow wrote: »

I would have given you a Net €11 worth myself, as I thought that what you asked for.

Yeah that was what I asked for, but then you add the discount! Try to keep up!

I don't know if you're being smart, but wasn't the way it worked before at this particular place.

munster87

Wurst story ever.

Wheety

Oh no. Call the police.

Conservatory

Well you have two options. Be a pain in the hoop report the incident to his manager get him in trouble or fired and feel really big about yourself or let it go and get on with your life for all you know his wife left him that day and you melting his head over a euro discount that you don’t bring up until after the meat is bagged probably didn’t help.

Malayalam

10.90 and obviously it's vegetarianism for you OP

Kivaro

I was about to tell a joke about your incident but I'd probably butcher it.
My only advice to you is to steak out the place in the coming days because there's probably more to this story than meats the eye.

igCorcaigh

He was rude. I would have interpreted the request as €11, and then apply the discount.

Regardless of the confusion, his response was rude and unprofessional. I would not shop there again.

TheTruthIsMine

Falthyron wrote: »

Doing a stint in retail should be a rite of passage for every human being. Gap Year? Fúck that. Sabbatical? No way. Do a year in retail and you will see what humanity really is.

You're assuming I haven't. There's no excuse to take your frustration out on other people. Anyway, the Irish aren't known for being good at it.

TheTruthIsMine

Franz Von Peppercorn wrote: »

What were the “few other words”.

I’ve worked in retail for 3 months in my life. That was enough time to generally side with staff.

wished?

verycool

TheTruthIsMine wrote: »

J as his fingers rather clumsily bumped into mine,

Sue for assault!



The only reasonable thing to do in this situation.

ytpe2r5bxkn0c1

TheTruthIsMine wrote: »

I don't know if you're being smart, but wasn't the way he worked before at this particular place.

Not being smart in the slightest. That's how I interpreted your request. Move on.

Tipsy McSwagger

TheTruthIsMine wrote: »

Just to set the picture, this is a chain store that I frequent one of location of, and they give a 10% discount to students. So this day I asked for €11 of stir-fry, and showed him that I'd a card when paying. I was sure to check the receipt though when walking away. I saw that the price charged was €11, with any reduction. As soon as I turned around to question it, I saw a frown down his face.

I said that I didn't see that any discount came off. He then said that he gave me €11.30, and he said it as if I somehow should have known. I then said that I had asked for €11. He then grabbed the receipt from my hand, as his fingers rather clumsily bumped into mine, and rather condescendingly said "and what does that say?". Of course it said €11... he was trying to make me look stupid.

I then explained, how one would expect the discount to be deducted from the value of €11, which would give €9.90. There were a few others words too I think, but this guy seemed to be speaking to me like a bouncer. For a second he awkwardly just looked away, as if I was trying his patience. At this point in time he seemed pretty hot headed, and I not knowing how to diffuse the situation, just said "look, it doesn't matter" and walked off.

Sometimes it's as if we're so used to "the customer is always right" mentality being employed, that when something like this happens, we (or at least me) just don't know how to react. On hindsight, he didn't call out the final price or even face the card reader towards me so that I could see the price as I tapped it. If I were back, I'd have tried to return there and then, as I hadn't left the premises.

It was my first time being served by this particular guy at this butchers, and he actually seemed one of the more experienced guys there. I wonder if he's even aware that they've just lost a customer because of him.

And when I'd got the discount from the other staff members at the same place, sometimes some of them seemed a bit confused how to work that feature on the till. That didn't bother me, because I could see that they'd make the effort. One guy once even opened the till to physically take out coins because he didn't know how to give the discount.

What a condescending post. I don't blame the guy for losing it (I'm sure you're leaving a lot out),and anyone who works in customer service would understand his reaction.

Malayalam

Sorry the vegetarianism has affected my maths...

Fighting Tao

Best thread ever!

Franz Von Peppercorn

TheTruthIsMine wrote: »

wished?

Worked. I corrected it.

You aren’t coming across very well here so I’m even more siding with the butcher.

Franz Von Peppercorn

TheTruthIsMine wrote: »

You're assuming I haven't. There's no excuse to take your frustration out on other people. Anyway, the Irish aren't known for being good at it.

That’s another phrase that rattles, particularly when Irish people say it.

Earleybird

You have it rough buddy, got the €1.10 back but you'll fork out hundreds to psychiatrists in years to come getting over this. I'm in such shock I dare not read your post ever again.

Tipsy McSwagger

OP is probably upset he didn't get his usual free 'sausage'.

ConnyMcDavid

The customer is always right mentality is long gone. Just look at how popular it is for businesses to post a reply to Internet reviews openly berating the reviews and how they are wrong. Occasionally they are promoted on twitter and Facebook feeds.
In fact I think it's making a full swing.

verycool

But in all seriousness, did anyone else read the title of the thread and then go "parklife!".

TheTruthIsMine

Conservatory wrote: »

for all you know his wife left him that day and you melting his head over a euro discount that you don’t bring up until after the meat is bagged probably didn’t help.

Well I wouldn't relate to that as I've never let my personal life get in the way of how I treat customers.

Come off it with the wife leaving him. I actually saw him sort of snap at another new staff member a previous day. Pretty certain of it.

You can always rationalize reasons to let yourself be walked over.

wexie

ConnyMcDavid wrote: »

The customer is always right mentality is long gone. Just look at how popular it is for businesses to post a reply to Internet reviews openly berating the reviews and how they are wrong. Occasionally they are promoted on twitter and Facebook feeds.
In fact I think it's making a full swing.

No doubt that has something to do with the fact that some customer are completely unreasonable twats

Conservatory

TheTruthIsMine wrote: »

Well I wouldn't relate to that as I've never let my personal life get in the way of how I treat customers.

Come off it with the wife leaving him. I actually saw him sort of snap at another new staff member a previous day. Pretty certain of it.

You can always rationalize reasons to let yourself be walked over.

You keep fighting the good fight buddy.

Ulysses Gaze

A little tip. Don't post this type of thing in AH.

Phone Joe Duffy instead

TheTruthIsMine

ConnyMcDavid wrote: »

The customer is always right mentality is long gone. Just look at how popular it is for businesses to post a reply to Internet reviews openly berating the reviews and how they are wrong. Occasionally they are promoted on twitter and Facebook feeds.
In fact I think it's making a full swing.

Don't take the saying literally. What it really means, is that with face to face interactions, to customer is empathised with always spoken to politely. That attitude will never change.

greencap

Wheety wrote: »

Oh no. Call the police.

McGarnagle, butcher's division, what's the beef chief?

TheTruthIsMine

verycool wrote: »

But in all seriousness, did anyone else read the title of the thread and then go "parklife!".

Still can't think of a better title!

RacoonQueen

Bit disappointed you didn't tell us who the butcher chain is.

Conservatory

TheTruthIsMine wrote: »

Still can't think of a better title!

How about hero butcher gives annoying jumped up student a rough high five

Omackeral

You asked for €11 worth. Who does that? Most normal people order by weight. Most people also don't moan like little bitches online after something so minimal too but there ya have it.

timthumbni

You should have grabbed the meat clever off him, sliced his pinky finger off and shouted now that’s 10 percent discount biattttchhhh....

Omackeral

igCorcaigh wrote: »

He was rude. I would have interpreted the request as €11, and then apply the discount.

Regardless of the confusion, his response was rude and unprofessional. I would not shop there again.

I'm sure they'd be devastated.

SimpleDimples

I hate the words Snowflake and Triggered but now understand why they exist!! Poor offended you.

mzungu

Rudely spoken to at the butchers (Parklife)

This is a missing lyric, Damon Albarn should know about this.

dulux99

We live in a sick sick world. I hope you're OK after this harrowing incident. Nobody should have to go through what you went through, you're very brave for sharing your story.

evolving_doors

mzungu wrote: »

Rudely spoken to at the butchers (Parklife)

This is a missing lyric, Damon Albarn should know about this.

He'd definitely STEAK his reputation on it.

bazz26

#meattoo

Gatling

Bloody students

wexie

dulux99 wrote: »

We live in a sick sick world. I hope you're OK after this harrowing incident. Nobody should have to go through what you went through, you're very brave for sharing your story.

not sending thoughts and prayers?

you heartless bastard

Conservatory

How was the stir fry?

Jimbob1977

Sounds traumatic.

I hope you can recover in your university's Safe Space.

anewme

Amen!

You're all so cool.

Franz Von Peppercorn

Omackeral wrote: »

You asked for €11 worth. Who does that? Most normal people order by weight. Most people also don't moan like little bitches online after something so minimal too but there ya have it.

I do that buts it always an approximation. As in close to 10 euros worth and they give you meat costing 10€ +- 10-20c.

It’s pretty amazing to think the op was expecting exactly 11€ before the discount. The butcher would be there all day cutting off or adding in tiny pieces of chicken in garlic marinade.

Mr.Crinklewood

Just off the phone to Bob Geldof and Elton. They are doing to release a charity duet.