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Account closure

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  • 21-05-2018 9:11am
    #1
    EirClosure
    Registered Users Posts: 2 ✭


    Would you please tell me how to close a landline phone account using an Enduring Power of Attorney.
    I have been given contradictory information on 1901 and I have not received a reply to an email I sent on 2nd May.


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    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    EirClosure wrote: »
    Would you please tell me how to close a landline phone account using an Enduring Power of Attorney.
    I have been given contradictory information on 1901 and I have not received a reply to an email I sent on 2nd May.
    Hi EirClosure ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    In order to cancel an account, you will need to contact our support team on 1901 to give cancellation notice.

    Thanks

    Thomas


  • Options
    #3
    EirClosure
    Registered Users Posts: 2 ✭EirClosure


    I contacted 1901 in April and was asked to send an email with account details and a copy of the Enduring Power of Attorney. This email was sent on 2nd May and I have not received a reply yet. I rang again on 16th May to ask was there a problem with it. At this stage I was told I would need to have the account holder with me to authorise account closure and send in a medical report. The Enduring Power of Attorney indicates that the account holder is no longer able to do this. 


  • Options
    #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    EirClosure wrote: »
    I contacted 1901 in April and was asked to send an email with account details and a copy of the Enduring Power of Attorney. This email was sent on 2nd May and I have not received a reply yet. I rang again on 16th May to ask was there a problem with it. At this stage I was told I would need to have the account holder with me to authorise account closure and send in a medical report. The Enduring Power of Attorney indicates that the account holder is no longer able to do this. 
    I would reccomend contacting our complaints department directly on 1800 200 481.

    Thanks

    thomas


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