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Fitbit Charge HR warranty

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  • 21-05-2018 8:11pm
    #1
    Tango One
    Registered Users Posts: 810 ✭✭✭


    Hi

    I bought my wife a fitbit charge HR a little over two years ago. She loved the product but the watch fell apart after 6 months. Fitbit sent a new watch to replace the one that fell apart but unfortunately the same issue happen again. The same issue happen another two times and fitbit sent a replacement each time. Now it happen again and fitbit will only offer 25% off a new watch on there site. This works out actually slightly more expensive than amazons pricing(and their US site) .

    Its out of warranty now and I asked for them to push the discount to 50% (which they had previously offered instead of a replacement).

    Am I out of options even though she had nothing but problems with the watch falling apart. The last one won't even power on now. I think really it should of been a product recall as it is a known issue.

    https://www.reddit.com/r/fitbit/comments/49tf1m/fitbit_falling_apart_again/


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    #2
    Arbie
    Registered Users Posts: 880 ✭✭✭Arbie


    If you bought it in Ireland then you are covered for manufacturer defects for up to 6 years. I had a Charge HR which also fell apart... 4 times! Same happened to a relative's. And to a friend's. I would steer clear of Fitbit now.


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    #3
    Tango One
    Registered Users Posts: 810 ✭✭✭Tango One


    Arbie wrote: »
    If you bought it in Ireland then you are covered for manufacturer defects for up to 6 years. I had a Charge HR which also fell apart... 4 times! Same happened to a relative's. And to a friend's. I would steer clear of Fitbit now.

    I bought it on amazon. They tell me it only had a two year warranty.


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    #4
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    If you bought it on Amazon, then deal with Amazon. Have you contacted them?


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    #5
    jimmynokia
    Registered Users Posts: 6,467 ✭✭✭jimmynokia


    Get them on twitter they are generally good there and replace


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    #6
    Tango One
    Registered Users Posts: 810 ✭✭✭Tango One


    dudara wrote: »
    If you bought it on Amazon, then deal with Amazon. Have you contacted them?

    Didn't think to try amazon will do. I sent fitbit a mail explaining irish law and the 6 year limit I threaten the small claims court if they didn't come back with a better offer.


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    #7
    JimsAlterEgo
    Registered Users Posts: 1,917 ✭✭✭JimsAlterEgo


    Tango One wrote: »
    Didn't think to try amazon will do. I sent fitbit a mail explaining irish law and the 6 year limit I threaten the small claims court if they didn't come back with a better offer.

    you have no contract with fitbit, you can only claim against Amazon


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    #8
    Tango One
    Registered Users Posts: 810 ✭✭✭Tango One


    Thanks Jim,

    Don't think I would go the trouble of the small claims court just annoyed with the poor quality of the product.

    Any idea a link on how to contact amazon support. The support link appears to broken

    We're sorry to hear that. If you need more help, you can <a href=/gp/help/customer/returns-support?ref_=pls_ccs_hmd&orderId=026-6207684-5555555&itemIds=lmkikuosskmrq>contact us</a>.


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