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Mobile Broadband cancellation

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  • 23-05-2018 11:13am
    #1
    Crocus
    Registered Users Posts: 1 ✭


    I decided to cancell my eir mobile broadband. 
    First time I phoned saturday, 19 of May, and was told to contact cancellation team on Monday.
    When I phoned Monday, 21 of May, and request cancellation, I was told that my broadband will be cancelled from 21 of June, and my final bill will be issued at 5 of July. I was also told, that in the next 10 minutes I will get confirmation of  request for cancellation by email. It's over 24 hours gone, I never got this confirmation.
    My broadband number is <snip>. Can you either send me this confirmation, or advise on how can I get it, please?
    Thanks a lot!


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  • Options
    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Crocus wrote: »
    I decided to cancell my eir mobile broadband. 
    First time I phoned saturday, 19 of May, and was told to contact cancellation team on Monday.
    When I phoned Monday, 21 of May, and request cancellation, I was told that my broadband will be cancelled from 21 of June, and my final bill will be issued at 5 of July. I was also told, that in the next 10 minutes I will get confirmation of  request for cancellation by email. It's over 24 hours gone, I never got this confirmation.
    My broadband number is <snip>. Can you either send me this confirmation, or advise on how can I get it, please?
    Thanks a lot!
    Hi Crocus, 

    Thanks for getting in touch with us today.

    The system will block your personal details from the page for security reasons. Feel free to PM me the mobile, PIN, address and date of birth and I'll have a look into this for you.  

    Thanks 

    Tracey 


  • Options
    #3
    xFROSTY Gx
    Registered Users Posts: 364 ✭✭xFROSTY Gx


    Similar query as the OP. I gave my 30 days notice to cancel broadband on the 23rd of April. Today 23rd of May I received a confirmation email confirming account will close 30 days from now. Care to explain this one? 


  • Options
    #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    xFROSTY Gx wrote: »
    Similar query as the OP. I gave my 30 days notice to cancel broadband on the 23rd of April. Today 23rd of May I received a confirmation email confirming account will close 30 days from now. Care to explain this one? 
    Hi xFROSTY Gx ,

    Feel free to PM me your full name and account number and I can look into this for you.

    Thanks

    Thomas


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