Three arena sneaky insurance charges

CulptPrit

The last time I went to the 3 arena, there was a €5.50 optional insurance charge sneaked on. And the thing is, I didn't remember seeing this at all when I was paying for it. Usually you'd notice an automatically ticked box! This sort of thing drives me mad.

For the tickets I'm about to purchase now, I see a €6.25 service charge, and a €1 facility charge for each ticket. Surely there's a few of ye who must know a thing or two about this? There's no chance that they hide this optional insurance charge within the service charge? or something like that?!

You can get the money back alright if you ring up about it - but you'd never find the time to remember to ring up over €5.50!

I want to be sure I get it right this time! Thanks

Shedite27

CulptPrit wrote: »

The last time I went to the 3 arena, there was a €5.50 optional insurance charge sneaked on. And the thing is, I didn't remember seeing this at all when I was paying for it. Usually you'd notice an automatically ticked box! This sort of thing drives me mad.

For the tickets I'm about to purchase now, I see a €6.25 service charge, and a €1 facility charge for each ticket. Surely there's a few of ye who must know a thing or two about this? There's no chance that they hide this optional insurance charge within the service charge? or something like that?!

You can get the money back alright if you ring up about it - but you'd never find the time to remember to ring up over €5.50!

I want to be sure I get it right this time! Thanks

Just had a look at the page, the optional instance literally takes up 75% of the page (all the red bit below), and you need to tick the box at the bottom to select it:

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Former Former

3arena don't offer the insurance, Ticketmaster do.

And you were charged it because you ticked the box that says "yes, I want the insurance".

Mickolution

CulptPrit wrote: »

Usually you'd notice an automatically ticked box!

It's not automatically ticked.

CulptPrit

Former Former wrote: »

3arena don't offer the insurance, Ticketmaster do.

And you were charged it because you ticked the box that says "yes, I want the insurance".

I'd no memory of it when it happened last. Very strange

Wheety

The box is not pre-ticked.

phunkadelic

€6.25 service charge and a €1 facility charge are standard fees for 3arena gigs.
They're not optional insurance, they are compulsory booking fees.

GhostyMcGhost