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Moving to eir

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  • 23-05-2018 5:20pm
    #1
    The Ayatolla
    Registered Users Posts: 4,100 ✭✭✭


    I tried to move to eir last year but cancelled during the cool-off period as they couldn't port my home phone number over from Virgin.

    Has this been resolved by eir yet? My contract is up for renewal with Virgin.


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    #2
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    The Ayatolla wrote: »
    I tried to move to eir last year but cancelled during the cool-off period as they couldn't port my home phone number over from Virgin.

    Has this been resolved by eir yet? My contract is up for renewal with Virgin.
    Hi there The Ayatolla

    Unfortunately we won't know as to why your number couldn't be moved to eir.  Our switcher page is here so you're more than welcome to read the information we have there and just select the "porting page"

    -Kyle


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    #3
    The Ayatolla
    Registered Users Posts: 4,100 ✭✭✭The Ayatolla


    eir: Kyle wrote: »
    The Ayatolla wrote: »
    I tried to move to eir last year but cancelled during the cool-off period as they couldn't port my home phone number over from Virgin.

    Has this been resolved by eir yet? My contract is up for renewal with Virgin.
    Hi there The Ayatolla

    Unfortunately we won't know as to why your number couldn't be moved to eir.  Our switcher page is here so you're more than welcome to read the information we have there and just select the "porting page"

    -Kyle
    So back when my move couldn't happen, it was something to do with the nu,ber not being on the exchange or the type of phone line eir installed at my house (the house phone plugged into the eir router instead of into the wall socket). 

    Because of this, the number couldn't be ported. When I cancelled because of this, eir said it was something they were working on and likely to have sorted in a few months.


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    #4
    Boards.ie: Niamh
    Boards.ie Employee Posts: 12,597 ✭✭✭✭✭Boards.ie: Niamh
    Boards.ie Community Manager


    The Ayatolla, I've just moved your issue into a new thread of it's own so your posts and the other OPs don't get confused. 

    How can I? User's guide to some features on the new site



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    #5
    The Ayatolla
    Registered Users Posts: 4,100 ✭✭✭The Ayatolla


    Thanks Niamh.

    Any update on my question? Do you need clarification on what I'm asking?

    Cheers. 


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    #6
    Boards.ie: Niamh
    Boards.ie Employee Posts: 12,597 ✭✭✭✭✭Boards.ie: Niamh
    Boards.ie Community Manager


    I'm afraid the Eir reps will have to get back to you on that one :) 

    How can I? User's guide to some features on the new site



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    #7
    The Ayatolla
    Registered Users Posts: 4,100 ✭✭✭The Ayatolla


    Whoops, my bad :D 


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    #8
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    The Ayatolla wrote: »
    Whoops, my bad :D 
    Our customer care team on 1901 will be able to assist you with this and advise you on all. 

    Thanks 

    Tracey 


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    #9
    The Ayatolla
    Registered Users Posts: 4,100 ✭✭✭The Ayatolla


    No worries. My Virgin contract expires in 3-4 months so I'll hold off until closer the time. 


  • Options
    #10
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    The Ayatolla wrote: »
    No worries. My Virgin contract expires in 3-4 months so I'll hold off until closer the time. 
    Ok no problem at all. 

    Thanks 

    Tracey


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