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Recurring charge without informing me

  • 25-05-2018 11:46AM
    #1
    tonc76
    Registered Users, Registered Users 2 Posts: 1,336 ✭✭✭


    Hi,

    I have mobile broadband and in late January I exceeded my limit and opted to buy a 3GB add on to get me through to my next billing period. I have now discovered that the 3GB is a recurring add on but I was not informed of this at the time. I've been in touch with chat and the response was less than satisfactory so I am looking to have the overcharges owing to me returned. Chat informed me "[font=Arial, sans-serif]as I can see when you have added this add on you have been inform surely for this recurring charges of this add on". I requested evidence of this but none was forthcoming. I'd appreciate an explanation for the recurring charge, which as I have stated, I was not informed of at the time.[/font]


    [font=Arial, sans-serif]T [/font][font=Arial, sans-serif]on[/font]


Comments

  • #2
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    tonc76 wrote: »
    Hi,

    I have mobile broadband and in late January I exceeded my limit and opted to buy a 3GB add on to get me through to my next billing period. I have now discovered that the 3GB is a recurring add on but I was not informed of this at the time. I've been in touch with chat and the response was less than satisfactory so I am looking to have the overcharges owing to me returned. Chat informed me "[font=Arial, sans-serif]as I can see when you have added this add on you have been inform surely for this recurring charges of this add on". I requested evidence of this but none was forthcoming. I'd appreciate an explanation for the recurring charge, which as I have stated, I was not informed of at the time.[/font]


    [font=Arial, sans-serif]T [/font][font=Arial, sans-serif]on[/font]
    Hi there tonc76

    Thank you so much for getting in touch with us here.

    If you reject an add-on, this will be re-occurning. If you opt in for a booster, this will be a once-off.

    Where did you opt in for this add-on the first time?

    -Kyle


  • #3
    tonc76
    Registered Users, Registered Users 2 Posts: 1,336 ✭✭✭tonc76


    eir: Kyle wrote: »
    tonc76 wrote: »
    Hi,

    I have mobile broadband and in late January I exceeded my limit and opted to buy a 3GB add on to get me through to my next billing period. I have now discovered that the 3GB is a recurring add on but I was not informed of this at the time. I've been in touch with chat and the response was less than satisfactory so I am looking to have the overcharges owing to me returned. Chat informed me "[font=Arial, sans-serif]as I can see when you have added this add on you have been inform surely for this recurring charges of this add on". I requested evidence of this but none was forthcoming. I'd appreciate an explanation for the recurring charge, which as I have stated, I was not informed of at the time.[/font]


    [font=Arial, sans-serif]T [/font][font=Arial, sans-serif]on[/font]
    Hi there tonc76

    Thank you so much for getting in touch with us here.

    If you reject an add-on, this will be re-occurning. If you opt in for a booster, this will be a once-off.

    Where did you opt in for this add-on the first time?

    -Kyle
    Hi Kyle, I contacted one of your colleagues on chat as I wasn't sure why I had no broadband. I opted for the 3GB extra to get me through to the next billing cycle which was facilitated by your colleague.

    T


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